Health care assistant Job summary
An exciting health care assistant opportunity has arisen for an enthusiastic and motivated person to join the the Prosthetics Department at the Royal National Orthopaedic Hospital NHS Trust.
The HCA will prominently work within its busy Prosthetics Reception with a friendly team of administrators, clinicians and Allied Health Professional.
The post holder will be required to manage both admin duties and work with patients requiring support including dressings.
Main duties of the job
This post holder will be required to work at Stanmore site The Prosthetics Department is located on the hospital site at Stanmore. There may be the opportunity to crossover within the RNOH Therapies departments. Applicants should have good written and spoken English, be able to work productively within a team setting and demonstrate initiative.
You should be polite & professional at all times. Have a flexible approach to work, good time keeping and have the ability to work under pressure.
About us
RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore – which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/
Job description
Job responsibilities
The main duties of the role include:
Monitor the Prosthetics department reception desk/ phone to assist all patients and visitors. The successful candidate would be the central point of contact for patients and visitors attending Prosthetics; promoting a positive corporate image and good patient care.
The health care assistant will book, amend, cancel and reschedule appointments, in consultation with allied health professionals, patients, relatives and carers
The health care assistant will deal with telephone enquiries, in a polite and helpful way, forwarding calls to the correct extensions or taking accurate messages, ensuring they get passed on.
The health care assistant will assist patients with daily living activities
- To assist patients with Transport booking
- To support AHP staff with patients appointments and perform basic dressings to wounds
Person Specification
Communication & Relationship Skills
Essential
- Ability to work as part of a multi-disciplinary team
- Ability to communicate effectively to a range of people and understand the importance of the highest standards of customer care
- The ability to communicate with patients on a range of matters.
- Can demonstrate an enthusiastic, approachable and friendly manner and project a positive image
- Ability to communicate effectively, both written and oral
Knowledge, Training & Experience
Essential
- 2 years’ experience in a caring role preferably in a hospital or health care setting
- NVQ level 2 / 3 in Health and Social Care or similar relevant qualification
Desirable
- Phlebotomy
- Working with PAS
Planning & Organisational Skills
Essential
- Ability to work flexible hours to meet service requirements
- Willingness to provide direct clinical care to patients.
IT skills
Essential
- Experience in processing information in an efficient and timely manner and to a high standard
- Basic computer literacy
Responsibility for Equality, Diversity and Inclusion
Essential
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential
- Ability to offer constructive suggestions for service improvement
Responsibility for Research & Development
Essential
- Understanding of own Knowledge and Skills Framework and ability to identify learning needs and interests
- Ability to self-reflect, carry out tasks of own job and identify what s/he needs to learn to able to do current job better
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
