IT Support Specialist Job Summary
Are you ready to take the next step in your IT career as a IT Support Specialist? Join our dedicated Desktop and Devices team, supporting a wide variety of Trust programmes with the timely preparation, configuration and deployment of PCs, devices and their accompanying software. You will assist with the development and maintenance of the estate and infrastructure, tackle 2nd line calls and escalations, and contribute to large scale hardware/software rollouts whilst supporting software, hardware and infrastructure change projects organisation wide.
You’ll have the opportunity to make a real impact whilst developing your technical skills alongside a talented and supportive Digital team. We’re looking for someone who can perform to a high standard whilst under pressure in a fast moving, busy and rewarding environment, possessing well developed technical abilities, attention to detail and strong communication skills.If you’re enthusiastic, proactive and ready to make a difference, we’d love to hear from you!
IT Support Specialist Main Duties
To provide technical and specialist IT support within the Public Health Wales Desktop and Devices team, focusing on hardware deployment, escalated calls and ensuring seamless functionality for end-users. Take a proactive role in developing and optimising desktop infrastructure, documentation, and systems to meet organisational requirements, including taking lead responsibility for relevant deployment projects. Collaborate with wider IT teams to support their initiatives, with a particular focus on enhancing desktop deployment processes and outcomes. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Literate and numerate.
- Degree in IT related subject OR equivalent qualifications OR equivalent experience
Desirable
- Professional IT qualification such as MCP or CCNA or graduate diploma level equivalent OR equivalent experience. -Successfully completed relevant formal specialist IT training courses.
Experience
Essential
- In-depth experience of working in a Windows based PC TCP/IP network environment in an IT support role.
- Experience in a technical implementation role with Windows server systems, desktop/laptop PC deployments.
- Experience of working in a Windows Active Directory environment.
- Experience of working with Unified Endpoint Management Systems.
- IT security experience.
Desirable
- IT user training experience.
- NHS/Healthcare or Public Sector experience.
- Experience of managing small IM&T projects.
- Experience of configuring modern telephony systems.
- VMWare ESX server infrastructure.
Skills
Essential
- Ability to work effectively as part of a team and also under own initiative.
- Close attention to detail.
- High level of numeracy, literacy and computer literacy.
- Planning, prioritisation and organisational skills to deal with a broad range of complex ongoing activities.
- Ability to analyse, interpret and communicate complex technical information to both specialists and non-specialists in writing, over the telephone and at meetings.
- Able to relate well to staff at all levels.
- Ability to deal appropriately with sensitive information.
- Ability to cope with unpredictable work patterns where there are frequent interruptions.
- Ability to make judgements involving complex information which requires the analysis and comparison of a range of options.
- Ability to work effectively (sometimes for prolonged periods) in unpleasant working conditions (e.g. low temperature, noisy rooms, restricted spaces, dusty or noisy equipment and areas).
- Ability to manage small IM&T projects and technical implementations. Ability to assist with project planning and implementation.
- Ability to train other users & IT staff on new and existing technologies.
- Must be customer focused.
Desirable
- Developed project management skills.
- Developed communication and negotiating skills for effective relationship management with suppliers and other NHS organisations.
- Ability to contribute to the development of IM&T procedures and policies.
Knowledge
Essential
- -Knowledge should be equivalent to a degree in IT related subject ideally gained from relevant experience.
- Good knowledge of a range of common computer hardware (particularly PCs and printers).
- Extensive knowledge of Windows client and server operating systems, TCP/IP, DHCP, DNS and ethernet networking.
- Solid theoretical knowledge of Windows Active Directory, Group Policies, Exchange and Microsoft Office.
- Data protection legislation.
- Concepts of virtualisation
Desirable
- Theoretical knowledge on how to minimise IT security threats and manage IT security incidents. Experience of budget preparation, and IT procurement.
- Knowledge equivalent to the level of a professional IT qualification such as a CCNA (Cisco Certified Network Associate) or MCP (Microsoft Certified Professional) ideally gained from relevant experience.
- Knowledge of ITIL processes and PRINCE2 methodologies.
- VMWare ESX server infrastructure. -Good knowledge of Microsoft SCCM, WSUS, SQL Server.
Personal Attributes
Essential
- Reliable; flexible approach to work to meet the needs of the service; thorough, respects confidentiality.
- Enthusiastic and positive approach.
- Must be proactive and self-motivated in learning new IT technologies through self-study and practical experience.
- Ability to establish good working relationships with people at all levels.
- Determined and self-motivated.
Other
Essential
- Able to periodically work out of hours or at weekends when required.
- Ability to travel between sites in a timely manner to meet the needs of the service
- Ability to occasionally travel and work away from base.
- Able to work from the designated workbase.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 19 February 2025
