We have an exciting opportunity for an health care administrator to provide high quality professional administrative support to the Community Nursing teams – the successful post holder will be required to work from various teams in that locality to provide cover as required, so the candidate will need to demonstrate flexibility.
Are you a skilled administrator with experience of data bases? Microsoft Word and Excel? Able to work on your own initiative? With excellent communication skills?
Could you be the person able to help support our busy teams?
If you think this may be you why not apply and become part of our community nursing team.
Working for our organisation as a Health Care Administrator
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Health Care Administrator job description
To provide a comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 – 6) with the exception of those which appear on this list – link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 – 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible
Health Care Administrator Q and A
- Tell me about yourself and why you want to be a Healthcare Administrator. Sample Answer:
“I have X years of progressive experience in healthcare operations, starting as a [previous role] and advancing to [current/most recent role]. What draws me to healthcare administration is the opportunity to directly impact both patient experience and organizational success. I’m passionate about creating efficient systems that allow clinical staff to focus on care while ensuring financial sustainability and regulatory compliance.” - Why are you interested in working at our organization? Sample Answer:
“I’ve followed [Hospital/System Name]’s commitment to [specific initiative, e.g., reducing readmissions, community health programs, Magnet status, or value-based care]. Your recent [specific achievement, e.g., Leapfrog A rating, new cancer center] aligns perfectly with my experience in [related area]. I’m excited to bring my background in [specific skill] to help advance these goals.” - Describe a time you improved a process in a healthcare setting. Sample Answer (STAR format):
Situation: “In my previous role, our patient discharge process averaged 4.5 hours, leading to ED boarding.”
Task: “I was tasked with reducing discharge time to under 2 hours.”
Action: “I formed a multidisciplinary team, mapped the current process, identified bottlenecks (pharmacy, transportation, paperwork), implemented bedside medication delivery, electronic discharge orders, and a discharge lounge.”
Result: “We reduced average discharge time to 1 hour 48 minutes, increased bed turnover by 18%, and improved patient satisfaction scores by 12 points.”
Leadership & Management
- How do you handle conflict between clinical staff and administration? Sample Answer:
“I start by listening actively to both sides to understand their concerns. Clinicians are focused on patient care; administrators focus on resources and regulations. I look for common ground—patient outcomes—and facilitate data-driven discussions. For example, when nurses resisted a new documentation system, I arranged joint training with physicians and showed how it reduced duplicate work. Buy-in increased dramatically once they saw the clinical benefit.” - How do you motivate a team during difficult times (staffing shortages, budget cuts, etc.)? Sample Answer:
“Transparency and recognition are key. During the recent staffing crisis, I held weekly huddles to share real-time data on volumes and staffing, celebrated small wins publicly, implemented a ‘Thank You’ board, and fought for hazard pay and mental health resources. Employee engagement scores actually rose 8% during that period because staff felt heard and valued.”
Financial & Regulatory
- How do you manage a department that is over budget? Sample Answer:
“First, I conduct a line-item review with the team to distinguish fixed vs. variable costs. Recently, my imaging department was 12% over budget on supply costs. We discovered overuse of premium contrast agents. I collaborated with radiologists to create evidence-based protocols that safely reduced premium contrast use by 40% without affecting quality—bringing us 3% under budget by year-end.” - How do you stay current with healthcare regulations (HIPAA, CMS, Joint Commission, etc.)? Sample Answer:
“I subscribe to key sources (CMS updates, Joint Commission Standards, HFMA), attend at least two major conferences annually, and am an active member of [ACHE / MGMA / NAHSE]. I also bring regulatory updates to monthly leadership meetings and translate them into actionable checklists for staff.”
Quality & Patient Experience
- How would you improve HCAHPS / patient satisfaction scores? Sample Answer:
“I use a three-pronged approach: leadership rounding, service recovery training (HEART model), and real-time feedback. In my last role, we implemented daily leadership rounding with scripted questions and immediate service recovery authority. We moved from the 42nd to the 89th percentile in overall hospital rating in 18 months.” - What quality or patient safety initiatives have you led? Sample Answer:
“I chaired our Sepsis Committee and led the adoption of the CMS SEP-1 bundle. We implemented nurse-driven screening, code sepsis alerts, and a 3-hour bundle checklist. Severe sepsis mortality dropped from 28% to 14% in two years, and we achieved top-decile performance nationally.”
Situational / Future-Oriented
- How will you prepare our organization for value-based care / population health? Sample Answer:
“I focus on three pillars: data analytics, care coordination, and provider alignment. I’ve built ACO partnerships, implemented risk-stratification tools, and reduced unnecessary utilization by 22% through embedded care managers in primary care clinics.” - Where do you see healthcare administration in the next 5–10 years? Sample Answer:
“We’re moving from volume to value, from hospital-centric to consumer-centric care. Administrators will need strong skills in data analytics, virtual care models, partnership development (retail clinics, payers, tech companies), and workforce resilience. Success will depend on our ability to integrate AI and telehealth while never losing sight of the human element.”
Bonus Questions You Should Ask the Interviewer
- What are the top 2–3 priorities for this role in the first 12 months?
- How is performance measured for administrators here?
- What is the biggest challenge the department/organization is facing right now?
- How does senior leadership support administrative initiatives that require capital or culture change?Here are some of the most common and important interview questions for a Health Care Administrator (or Healthcare Manager/Executive) role, along with strong sample answers. Tailor these to your own experience and the specific organization.General / Behavioral Questions
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