NHS Jobs
Job Description:
The Care Support Worker role involves providing support to Service Users at First Care Lodge Ltd, in alignment with the organization’s goals and vision. You will deliver high-quality, dependable support services customized to meet the unique needs of each service user, while fostering their independence.
Main Responsibilities and Duties
You will be working in one of our 24-hour supported living services. This role offers both full-time and part-time positions, with 12-hour shifts rotating between day and night shifts (8am-8pm for day shifts, 8pm-8am for sleeping nights, or waking nights).
You will be expected to provide compassionate and dedicated care, supporting our service users in living ordinary, fulfilling lives. A positive attitude, along with a friendly, caring, and understanding nature, is essential for this role.
You will uphold the core values of a support worker, assisting our clients in leading independent and meaningful lives.
Key Responsibilities
- Develop and maintain professional relationships with each individual and staff, both within your establishment and across the company.
- Ensure a safe, clean, and enjoyable working environment, which will include domestic duties.
- Learn about and understand the specific needs of each Service User, and help meet these needs following all policies and procedures.
- Support and encourage residents to administer their own medication where possible, after a self-medication risk assessment, and report any discrepancies or errors immediately.
- Assist with bathing, dressing, toileting, and hygiene.
- Help with meal preparation and feeding.
- Provide support with shopping, cleaning, and other household tasks.
- Manage health appointments for Service Users.
- Stay up to date with communication and information systems.
- Assist with the preparation of review reports, and attend reviews and meetings as required.
- Undertake key-working responsibilities for individuals accessing the service.
- Support Service Users in managing their own behavior using appropriate skills and approaches, ensuring you are familiar with care and behavior support plans and risk assessments.
- Promote equality, respecting individual differences, and uphold the rights and responsibilities of Service Users and staff.
- Safeguard each Service User from abuse of any kind, reporting any observed incidents immediately.
- Attend required training and be prepared to achieve relevant qualifications as specified by the company.
- Actively promote Service User engagement and participation in on-site and off-site activities, ensuring activities are well-documented.
- Attend work punctually and reliably, following a work pattern that may include early mornings, evenings, weekends, and Bank Holidays. Be flexible to work overtime if needed to maintain quality service.
- Support Service Users during transitions between residential settings.
- Keep up to date with all procedural and policy changes.
- Record and report any complaints or concerns related to the service to the Manager as soon as possible.
- Ensure accurate documentation of petty cash and individual finances.
- Support newly recruited Support Workers.
- Complete handovers at the end of each shift, ensuring all relevant documentation is properly completed.
- Undertake other tasks as required, relevant to the post.
- Maintain confidentiality when handling personal information about Service Users and staff.
- Contribute to effective team working, fostering positive relationships.
Professional
- Communicate effectively with the Manager regarding service provisions to ensure continuity of care.
- Participate in supervision and appraisal processes for continuous professional development, addressing any identified development needs.
- Stay updated with relevant training related to the role.
Teamwork
- Communicate effectively with all staff members to ensure continuity of care.
- Work well with colleagues, demonstrating respect and a positive attitude.
- Serve as a role model, supporting new staff members.
- Demonstrate flexibility in delivering high-quality service.
- Address issues promptly and notify the Manager when assistance is needed.
- Exhibit honesty and integrity in interactions with others.
- Maintain professional boundaries.
Health, Safety, and Security
- Contribute to maintaining a safe and secure environment for learning and care, including responding appropriately in emergencies.
- Under Health & Safety legislation, take reasonable care for your own and others’ health and safety by identifying hazards and taking steps to reduce risks.
- Comply with safety rules and procedures to ensure the safety of all.
Equality and Diversity
- Ensure equal opportunities for all individuals, recognizing their differences and upholding their rights and responsibilities as per legal and policy requirements.
- Respect the right of individuals to be free from discrimination.
Safeguarding
- Ensure that all individuals are protected from any form of abuse (physical, sexual, neglect, financial, or institutional), as defined by UK law. This includes reporting any incidents you witness, hear about, or suspect.
The above duties are core responsibilities and are not exhaustive. These responsibilities are subject to periodic review and may be amended to meet the evolving needs of the business.
Key Performance Indicators
- To attend all training as required and be prepared to achieve qualifications appropriate to the role at any time as specified by the company. Online Mandatory training to be completed within 15days of its been sent to you.
- To actively promote Service Users engagement and participation in planned on and off-site activities, and to ensure the activity is well evidenced and fully recorded.
- To learn about each Service Users specific needs and help meet those needs in the most appropriate way following all policies and procedures.
- To keep up to date with all communication/information systems.
- Do everything possible to safeguard each Service User from any form of abuse from staff, visitors or each other and report any abuser observed immediately.
Responsibilities of All Employees
The post holder is expected to:
- Carry out other similar reasonable duties according to the business needs
- Undertake any training relevant to the requirements of the role
- Comply with health and safety procedures and safe working practices
- Adhere to data protection procedures, ensuring that sensitive business data remains confidential at all times.
Job Types: Full-time, Permanent
Pay: £11.45-£12.45 per hour
Expected hours: 37 per week
Benefits:
Physical Setting:
- Residential home
Shift:
- Day shift
- Night shift
Education:
- GCSE or equivalent (preferred)
Experience:
- Home care: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
To apply for this job please visit uk.indeed.com.