Visa Sponsorship Jobs 2024

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Town Autos Ltd

Job Summary:

We are seeking a Customer Service Manager to lead our customer service team in delivering exceptional service to our diverse client base. The successful candidate will oversee the day-to-day operations of the customer service department, ensuring high standards of service delivery and customer satisfaction.

Responsibilities:

– Supervise and support a team of customer service representatives

– Communicate with customers to address inquiries, complaints, and feedback effectively

– Manage escalated customer issues and provide timely resolutions

– Analyse customer service data to identify trends and areas for improvement

– Lead by example, providing guidance and support to team members

– Ensure compliance with company policies and procedures

Skills:

– Excellent command of English and Spanish languages

– Strong leadership skills with the ability to motivate and inspire a team

– Multilingual proficiency to assist customers from various backgrounds

– Proficient in analysing customer service metrics and implementing improvements

– Ability to manage multiple tasks efficiently and prioritise workload

Requirements:

– Previous experience in a customer service management role is preferred

– Proven ability to effectively communicate in English and Spanish

– Strong analytical skills to assess customer service performance data

– Leadership qualities to inspire and guide a team of representatives

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • UK visa sponsorship

Experience:

To apply for this job please visit www.glassdoor.com.