Liaison Job Summary
Over the past decade, there has been increasing need for mental health services to support children and young people (CYP).
The family liaison role will work in partnership with the Paediatric crisis lead nurse, to provide high-quality support to CYP and their families within the acute hospital setting. The post-holder will focus on promoting emotional wellbeing, early intervention, fostering resilience, and supporting the holistic recovery of young people experiencing mental health challenges.
The family Liaison will work collaboratively with multidisciplinary teams, families, and external agencies to deliver person-centred care and safeguard CYP.
Family Liaison Main Duties
Over the past decade, there has been increasing need for mental health services to support children and young people (CYP).
The family liaison role will work in partnership with the Paediatric crisis lead nurse, to provide high-quality support to CYP and their families within the acute hospital setting. The post-holder will focus on promoting emotional wellbeing, early intervention, fostering resilience, and supporting the holistic recovery of young people experiencing mental health challenges.
The post-holder will work collaboratively with multidisciplinary teams, families, and external agencies to deliver person-centred care and safeguard CYP.
Person Specification
Qualifications
Essential
- NVQ Level 4 or Foundation Degree in relevant subject, or able to display equivalent knowledge/experience.
- Evidence of continued professional development.
- Basic safeguarding children and vulnerable adults training.
Experience
Essential
- Experience of working with children, young people, and families in a supportive role.
- Practical experience of providing emotional support to individuals facing complex or stressful situations.
- Experience in liaising with multidisciplinary teams, including health, social care, or education professionals.
Desirable
- Training in thrive, trauma-informed care or mental health first aid.
Skills
Essential
- Understanding of the challenges faced by young people and families
- Ability to communicate effectively with people of all ages and backgrounds, both verbally and in writing.
- Knowledge of safeguarding procedures and legal frameworks relevant to children.
- Organisational and time management skills, able to work on own initiative with supervision, guided by SOPS , policies and procedures.
- Are able to communicate in a variety of ways both verbal and non-verbal.
- A need to be flexible and able to adapt to the needs of the family and their environment.
- To be able to demonstrate a high standard of communication and written skills
- Understand issues related to confidentiality
- Demonstrate good computer skills
- To be adaptable, approachable and able to use tact, empathy and discretion.
- To be professional and non-judgemental.
- Able to liaise with professionals of all levels.
- Enthusiastic in all aspects of professional and personal development.
- Excellent communication skills
Desirable
- Strong organizational skills, with the ability to prioritise and manage a busy workload.
- Familiarity with family dynamics and child development.
- Awareness of local and national support services available to families and young people.
Personal Qualities
Essential
- Compassionate, empathetic, and non-judgmental approach to working with families.
- Resilient and adaptable, with the ability to remain calm under pressure.
- Commitment to promoting equality, diversity, and inclusion.
- Proactive and self-motivated, with a collaborative mindset.
Desirable
- Innovative and creative in problem-solving and engaging with young people.
- Commitment to ongoing learning and professional development.
Other
Essential
- Flexibility to work some evenings and weekends
- Willingness to undergo enhanced DBS checks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 16 July 2025
