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Job summary

May Lane Surgery is a busy GP Practice dedicated to delivering excellent healthcare to our patients. We are looking for experienced Health Care Assistant to join our team. If you are enthusiastic and have great people and communication skills, we would like to hear from you.


The role will provide and maintain a high standard of nursing care for patients as well as provide nursing assistance to the doctors and other members of the primary healthcare team.


Main duties of the job

Undertaking long-term condition health checks and liaising with the relevant nurses.

Take a holistic approach to lifestyle advice on diet, smoking, alcohol intake and exercise.

Use of clinical IT systems

Ability to handle sensitive and confidential information

Excellent interpersonal skills and time management

Experience in Phlebotomy is desirable but not essential, for the right candidate, training will be provided.

Flexible to meet the demands of the post and the ability to adapt to a changing environment.

Knowledge of Information Governance and Caldicott Principles


Understanding of Clinical Governance


About us

Situated in Dursley, on the edge of the Cotswolds, midway between Gloucester and Bristol, May Lane Surgery is a friendly surgery serving approximately 10,000 patients.

We are a 4 partner Surgery with a comprehensive team including reception, nursing and managerial staff, and an enthusiastic ARR team currently comprising a Clinical Pharmacist, Pharmacy Technician, Social Prescriber, a Paramedic Care Co-ordinator and a Young Persons Social Prescriber.


We pride ourselves in being proactive and responsive to change. We continue to offer high quality, patient-centred care to our patients.


Job description

Job responsibilities

Summary- The duties will include a variety of tasks and any roles agreed between the nurse and doctors as appropriate, having regard to current training. The post-holder will contribute to the effectiveness of the team.

Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Ability to recognise signs and symptoms of child abuse.

Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.

Ability to obtain and document informed consent (either verbal or written).

Ensure infection control guidelines are maintained.

Confidentially of information gained at work must be preserved at all times.


Carry out other duties as required which are commensurate with the skills and knowledge required by the post, and for which training has been provided.

Assist patients to identify their health needs.

Contribute an HCA perspective to the practice development plan.

Manage and organise individual patient consultations.

Aware of identification and reporting procedures related to professional standards.

To attend staff meetings and Protected Learning Time events.

Support others with their training and development needs.

To participate in continuing education and maintain a contemporary level of professional knowledge and skills.

Undertake mandatory and other suggested training.

Maintain good working relationships.


Work with the practice team members to adhere to statutory regulations/policies, codes of practice and safety rules.

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of the adults with care and support needs and children listed at the practice and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and CQC requirements. This includes completing DBS checks on all successful applicants.




Person Specification



  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi skilled team across a number of sites
  • Able to work under pressure, remaining professional at all times
  • Good time management and ability to work to deadlines and plan and prioritise effectively
  • Flexible to meet the demands of the post and the ability to adapt to a changing environment.
  • Able to work on own initiative, but recognise and asking for support when required



  • Good standard of education including qualification in English & Maths (GCSE grade A-C, or equivalent)
  • Appropriate healthcare qualification/certificate


  • Qualified to NVQ level 2 in Health and Social Care
  • Phlebotomy



  • Broad knowledge and experience of a HCA role in a primary care environment
  • Use of clinical IT systems
  • Competent user of Microsoft Office software

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