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Job summary

This is an exciting opportunity for an enthusiastic, inspiring and reliable Community Health Care Assistant, who is willing to support and deliver a range of high quality nursing and phlebotomy services to patients in their own homes who are registered with GP Practices within the Neston and Willaston catchment area.

A commitment to support our team in delivering high quality services is essential for this role, and you will also need to demonstrate excellent communication and interpersonal skills with the ability to be adaptable, trustworthy and approachable.

We are a friendly, compassionate and highly motivated team that work hard to deliver the best outcomes possible for our patients and are seeking someone with similar values and behaviours to join us.

Previous experience in this role would be an advantage. Travel is an integral part of this post.

‘CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below Living Wage, pay will be supplemented to this level.’


Main duties of the job

The Health care assistant will be working within our integrated team, you will undertake duties involving the delivery of nursing services using a person centred approach. This involves providing quality care to patients in their own home, or patients in long term care settings, avoiding unnecessary admission to hospital.

As the role involves visiting patients in their own environment, access to transport for work purposes is essential.


About us

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.


Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.


Person Specification



  • Appropriate related qualification – or willingness to complete an apprenticeship appropriate to the Clinical Support Worker role
  • Completion of or working towards an apprenticeship and gaining qualification equivalent to level 3 or above in a subject relevant to the role of Healthcare Assistant
  • To demonstrate a range of work procedures and practices and to exhibit your knowledge and abilities
  • Completion of or commitment to complete the Care Certificate (CWP In-house 2- day training to be completed within 3 months of start date)

Knowledge and Expertise


  • Understanding of need for confidentiality; empathy and sensitivity


  • Basic wound management
  • Basic risk assessments and record keeping



  • The ability to demonstrate good quality care, whilst adhering to Trust policies and procedures, and working towards completing Care Certificate
  • Experience of working collaboratively i.e., with colleagues, wider teams, service users etc
  • Supporting others in a care setting, whether this is experience in a professional or lived experience (friend, family, voluntary etc.)


  • Basic clinical skills including: ? Venepuncture ? Skin care ? Wound care ? Clinical observations
  • Experience of working in a community care setting including provision of personal care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


100% Healthcare Assistant Interview Guide

Are you feeling the pre-interview jitters for your health care assistant (HCA) position? Don’t worry! With thorough preparation, you can confidently showcase your skills and compassion to potential employers. This comprehensive guide provides a breakdown of common interview questions, expert advice, and valuable tips to help you excel.

Common Healthcare Assistant Interview Questions:

  1. What inspired you to pursue a career as a healthcare assistant?

    • Share personal experiences or stories that sparked your interest in healthcare.
    • Highlight your empathy, desire to make a positive impact, and the personal fulfillment you find in supporting the well-being of others.
  2. What are your greatest strengths and areas for growth as a healthcare assistant?

    • Strengths: Focus on relevant skills such as compassion, effective communication, teamwork, attention to detail, patience, cultural sensitivity, and adaptability.
    • Areas for Growth: Be honest about areas you’re actively working on developing. Explain the strategies you’re using to enhance your skills, demonstrating a commitment to growth.
  3. Describe a challenging situation you encountered in a healthcare or similar setting, and how you navigated it.

    • Select a specific example that showcases your problem-solving skills, ability to remain calm under pressure, and your dedication to patient care.
    • Emphasize the positive outcome you achieved through your actions.
  4. How do you effectively manage stress and maintain your well-being while working as a healthcare assistant?

    • Acknowledge the demanding nature of healthcare. Share the healthy coping mechanisms you employ:
      • Exercise, mindfulness practices, hobbies, seeking support from colleagues or mentors, maintaining a healthy work-life balance.
  5. Share your experience as a healthcare assistant with personal care, medication administration, and infection control.

    • Provide specific examples of your hands-on skills and knowledge.
    • Demonstrate a thorough understanding of safety protocols, proper procedures, and the importance of adhering to guidelines.
  6. How do you build rapport and establish trust with patients and their families?

    • Explain your approach to active listening, effective communication, and showing empathy.
    • Share examples of how you’ve successfully built positive relationships with patients from diverse backgrounds.
  7. What are your long-term career goals in the healthcare field?

    • Discuss your aspirations, whether it’s specializing in a certain area, pursuing further education, or advancing into leadership roles within the healthcare team.
    • Explain how the HCA position aligns with your overall career trajectory.
  8. How do you prioritize tasks and manage time efficiently, especially during busy shifts?

    • Describe your organizational methods, such as using prioritized to-do lists, delegating when appropriate, and remaining flexible to adapt to changing situations.
    • Highlight your ability to remain calm, focused, and efficient under pressure.

Additional Tips for a Successful Interview:

  • Research: Learn about the employer’s values, patient demographics, and the specific department you’re applying to.
  • Dress Professionally: Make a positive first impression.
  • Project Confidence and Enthusiasm: Convey your passion for healthcare.
  • Ask Thoughtful Questions: Show your engagement and interest in the role and the organization.

Example Questions You Can Ask the Interviewer:

  • “Could you describe a typical day for a healthcare assistant in this department?”
  • “What professional development and training opportunities are available for HCAs within the organization?”
  • “How does the team collaborate to provide patient-centered care?”
  • “What are the biggest challenges healthcare assistants face in this setting, and how does your team address them?”

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