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Summary of the job

As a Health Care Assistant at Care Fertility, you will assist the team of registered nurse and midwives and the broader multi-disciplinary team in supporting the coordination of treatment cycles and providing our patients with the best possible treatment experience and as a team giving each patient the very best chance of success.
As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best.
Role accountabilities and duties health care assistant:
Information provision Provide information to patients, giving patients time and support in understanding their treatment plan and answering patient queries throughout their treatment journey to the extent that you are competent to do so. This will be dealing with questions face to face and over the telephone/ video call and resolving any queries or problems. Meeting the diverse needs of our patients and having an inclusive approach and embracing diversity. Being up to date with the how things are done at Care and why by following Cares induction and learning pathways and participating in the competency assessment process.
Providing emotional support to patients with empathy and understanding. Signposting patients to Cares counselling support services and any relevant external support services. Participate in patient events if required and be an ambassador for Care Fertility. Clinical duties To undertake a range of duties in an outpatient setting supporting consultations including the taking of height, weight and blood pressure. To perform phlebotomy i.e. to take blood samples from patients in line with Cares standard operating procedures, following training and competency assessment.
To undertake duties in the day case setting including supporting the nursing team with preparing the Procedure Room, assisting with procedures and supporting registered team members with the recovery of patients following sedation. To undertake abdominal scanning duties in the procedure room once trained and assessed as competent to do so. Systems and digital processes Input data, find information on the clinical patient database and follow the system pathways to ensure accurate record keeping and efficient and safe processes. Embrace developments and new systems to maximise results and efficiency. Suggest new ideas and improvements.
Use Microsoft Outlook to communicate effectively with colleagues. Teamwork and collaboration To work collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships. To actively participate in team meetings and clinic meetings. Be supportive of new ideas and their implementation. Openly sharing knowledge with colleagues and being a supportive mentor to others. Treat everyone fairly and equally and encourage and embrace diversity within the team. Governance and safety Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures. Maintain accurate and timely records. Ensure role is performed in compliance with the HFEA Code of Conduct. Proactively use the Datix incident reporting system to record any incidents and near misses. Act with integrity, being open and honest so that we learn from each other and achieve better outcomes. Support quality management practices including participating in audit activities.
Follow Infection Control and Prevention policies and requirements. Comply with Health and Safety policies and reporting requirements. Follow Adult Safeguarding policy and requirements. Undertake mandatory training and actively participate in the learning pathways provided by the Company. Confidentiality and data Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures. To handle patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018.
Maintain knowledge and develop professionally Be familiar with clinical protocols, patient information and standard operating procedures by actively participating in professional update activities provided by the Company. Actively participate in the Personal Development Review process and the competency assessment processes. Challenge yourself to develop further. Take ownership of your learning and skill development and engage with the learning opportunities available. Take ownership of your revalidation and engage with the relevant team members to achieve this within the timescale required. Job revision The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve.
It is the practice of this Care Fertility Group Limited to periodically examine an employee’s job descriptions and to update it to ensure that that it represents the role that is being performed. The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation following consultation.

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