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  • Full Time
  • Norwich

We are also looking at developing this role into a Health Care Assistant role, where you will support the Practice in managing long term condition reviews and provide a diverse offering of health services.


Main duties of the job

  • Perform venepuncture and capillary blood collections on patients of all ages, adhering to established protocols.
  • Verify patient identity and specimen labelling to maintain sample integrity.
  • Prepare blood collection equipment, ensuring proper sterilisation and disposal protocols are followed.
  • Adhere to infection control standards and maintain a clean work area.
  • Record and document collection and procedure information accurately.
  • Collaborate with other healthcare professionals to ensure seamless patient care.
  • Work with Practice management and clinical professionals to support your development and training in managing long term conditions.


About us

At Lionwood Medical Practice, we are dedicated to providing comprehensive and compassionate healthcare services to individuals and families in Norwich and the surrounding communities. Our practice is committed to promoting wellness, preventing illness, and delivering high-quality care that meets the diverse needs of our patients. The practice has a patient list size of over 14,000 and continues to grow and expand the offering of services to meet the needs of the local resident and their families.

Key Features:

  • Patient-Centered Care: We prioritise the well-being and satisfaction of our patients, striving to create a welcoming and supportive environment where every individual feels valued and respected.
  • Experienced Healthcare Team: Our team of skilled healthcare professionals, including general practitioners, nurses, and support staff, is committed to delivering personalised care and building long-term relationships with our patients.
  • Comprehensive Services: From preventive care and routine examinations to chronic disease management and minor procedures, we offer a wide range of primary care services to address the health needs of patients of all ages.
  • Community Engagement: We are actively involved in our local community and work in collaboration with other healthcare providers to promote health and wellness for all residents.


Job description

Job responsibilities


Job Description: We are currently seeking a dedicated Phlebotomist to join our team. The Phlebotomist will play a crucial role in our healthcare delivery system by performing venipucture and capillary blood collection procedures, ensuring accurate specimen labelling, and maintaining a safe and hygienic work environment. The successful candidate will demonstrate excellent communication skills, attention to detail, and a compassionate approach to patient care.


Key Responsibilities:


  • Perform venipuncture and capillary blood collections on patients of all ages, following established protocols and procedures.
  • Verify patient identity and specimen labelling to maintain sample integrity and accuracy.
  • Prepare blood collection equipment, including needles, syringes, and specimen containers, ensuring proper sterilisation and disposal protocols are followed.
  • Adhere to infection control standards and maintain a clean and organised work area.
  • Prepare specimens and ensure that they are ready for collection to allow for analysis, thus maintaining proper handling and storage procedures.
  • Record and document collection and procedure information accurately, including patient details and information.
  • Collaborate with other healthcare professionals to ensure seamless patient care and service delivery.


Person Specification



  • NVQ Level 3 Diploma in Phlebotomy or equivalent qualification or equivalent
  • Knowledge of relevant health and safety regulations including infection control measures.
  • Excellent venepuncture skills and proficiency in blood collection techniques.
  • Strong communication and interpersonal skills with the ability to interact effectively with patients and colleagues.
  • Attention to detail and accuracy in specimen handling and labelling.
  • Commitment to maintaining patient confidentiality and privacy at all times.
  • Lionwood Medical Practice is committed to the development of its staff, the practice will support the successful candidate with their training and development needs.


  • Previous experience working as a Phlebotomist in a healthcare setting is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Common Health care Assistant Interview Questions:

  1. Why are you passionate about being a healthcare assistant?

    • Share personal experiences or stories that ignited your interest in healthcare.
    • Emphasize your empathy, desire to make a difference in people’s lives, and the fulfillment you derive from supporting their well-being.
  2. What are your strengths and areas for growth as a healthcare assistant?

    • Strengths: Focus on relevant skills such as compassion, effective communication, teamwork, attention to detail, patience, cultural sensitivity, and adaptability.
    • Growth Areas: Be honest about areas you’re actively working on improving, and explain the steps you’re taking to develop them (e.g., “I’m enhancing my time management skills by…”)
  3. Describe a challenging situation you encountered in a healthcare or similar setting and how you resolved it.

    • Choose a specific example that illustrates your problem-solving skills, ability to stay calm under pressure, and your dedication to patient care.
    • Highlight the positive outcome you achieved through your actions.
  4. How do you manage stress and maintain your well-being as a healthcare assistant?

    • Acknowledge that healthcare can be demanding. Share your healthy coping mechanisms:
      • Exercise, mindfulness, hobbies, seeking support from colleagues or mentors, maintaining a healthy work-life balance.
  5. Share your experience as a healthcare assistant with personal care, medication administration, and infection control.

    • Be specific and provide concrete examples of your hands-on skills and knowledge.
    • Emphasize your commitment to safety protocols, proper procedures, and adherence to guidelines.
  6. How do you build rapport with patients and their families?

    • Explain your approach to active listening, effective communication, and showing empathy.
    • Provide examples of how you’ve established trust and positive relationships with patients from diverse backgrounds.
  7. What are your long-term career goals in healthcare?

    • Discuss your aspirations, whether it’s specializing in a certain area, pursuing further education, or taking on leadership roles within the healthcare team.
    • Explain how the HCA position aligns with your career trajectory.
  8. How do you prioritize tasks and manage time efficiently, especially during busy shifts?

    • Describe your organizational methods, such as making prioritized to-do lists, delegating tasks when appropriate, and staying flexible to adapt to changing priorities.
    • Highlight your ability to remain calm, focused, and efficient under pressure.

Additional Tips for a Successful Interview:

  • Research: Learn about the employer’s values, patient population, and the specific department you’re applying to.
  • Dress Professionally: Make a positive first impression.
  • Project Confidence and Enthusiasm: Convey your passion for healthcare.
  • Ask Thoughtful Questions: Show your engagement and interest in the role and the organization.

Example Questions You Can Ask the Interviewer:

  • “Could you describe a typical day for a healthcare assistant in this department?”
  • “What professional development and training opportunities are available for HCAs within the organization?”
  • “How does the team collaborate to provide patient-centered care?”
  • “What are the biggest challenges healthcare assistants face in this setting, and how does your team address them?”

By thoroughly preparing for these questions and demonstrating your passion for healthcare, you can confidently approach your Health Care Assistant  interview and increase your chances of securing a fulfilling and rewarding position.

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