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We are looking for experienced Health Care Assistants for our new base in Stevenage on a permanent contract. This role supports qualified nursing staff in safely transferring patients and providing high-quality care across other business areas,

Job details
Posting date: 18 June 2024
Salary: £15.00 per hour
Additional salary information: £15.00 an hour
Hours: Full time
Closing date: 07 July 2024
Location: Stevenage, SG1 2AD
Company: NHS Jobs
Job type: Permanent
Job reference: E0421-24-0171

working on trust wards and private units. The post holder will be responsible for promoting equality and diversity and ensuring that patient’s dignity is a priority and that they are treated with compassion throughout. In addition, they will act within their sphere of responsibility, managing themselves and others and acting as a team leader without a qualified nurse.


Main duties of the job

To assist the Operations Manager / RMN/ Rota Manager in ensuring all staff follow agreed policies and procedures detailed by Prometheus.

To maintain a safe working environment.

Responsibility for Resources:

Adhere to company guidelines for checking vehicles and equipment before the journey commences.

Highlight and report any issues and stock replacements to the RMN/ Clinical Logistic Manager or Operations Manager.


Independence / Initiative:

Take charge and lead the staffing team when transferring an informal patient.


To take all possible precautions to safeguard the welfare and safety of staff, patients and the public by implementing all policies and procedures relating to security.


The post holder ensures they contribute and work towards the company’s aims and objectives.

The post holder as an individual is required to understand their responsibility for respecting and promoting issues of equality, diversity and rights following legislation and good practice.


Responsible for reading, understanding and complying with all relevant company policies and procedures.


The post holder is responsible for ensuring accurate and timely records that comply with company policy reporting any issues as appropriate.


The post holder is responsible for ensuring they communicate with patients, both Prometheus staff and staff at collection and delivery addresses and actively listen to establish an understanding of the patient’s needs.


About us

Prometheus Safe and Secure is a specialist operator in the mental health sector, providing a 24/7 rapid response service to more than 40 NHS Trusts, ICB and private hospitals across the UK. We specialise in securing transportation and therapeutic observational care for people with various mental health needs and provide a premium service with rapid response times, highly trained and compassionate staff and prestige vehicles that offer a safe and comfortable environment. Our teams include registered mental health nurses and care assistants with a background in the mental health sector, who provide a bespoke wrap-around caretaking service with a holistic and therapeutic approach.


Job description

Job responsibilities

  • To provide high-quality patient care.
  • If physical intervention with a patient is required, it is integral that you carry out this duty for your role.
  • Drive Prometheus ambulances as and when required.
  • Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus.
  • Ensure they have adequate handover of the patient’s details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address.
  • In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer.
  • To provide crisis intervention to patients experiencing mental health difficulties during a transfer.
  • To respond to emergencies during their span of duty.
  • The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults.
  • Attend all relevant training, meetings and reviews.
  • To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer.
  • To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager.
  • Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company’s uniform policy.
  • To carry out any other tasks deemed reasonable by the management team for the smooth running of the company.

Essential Criteria:

  • Excellent written and communication skills.
  • Strong attention to detail and focus on accuracy.
  • Proactive and positive self-starter.
  • Excellent teamwork skills.
  • Well-organised with good time management skills
  • Valid Enhanced DBS
  • Currently working in a compliance-focused role.
  • Full UK Driving Licence.
  • Please note we do not accept Provisional Driving Licences, as the role requires you to drive company ambulances.
  • Right to work in the UK.
  • Please note we do not offer UK VISA Sponsorships.
  • Employment references for up to a 5-year period. Candidate will need minimum 3 years UK employment history.



It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to.


Equal Opportunities:

Prometheus is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race, and disability. All staff must comply with current legislation, company policies and national guidelines for good practice.


All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures.


Health & Safety:

Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company’s policies /codes of practice applicable to the workplace.



Every staff member is responsible for being aware of and following the relevant national and local policy in safeguarding children and vulnerable adults.


Training /Education:

All staff are responsible for participating in regular appraisals with senior management and identifying the post’s performance standards.

Our Mission:

To exceed expectations and set new standards.

Our Values:

Professional, Approachable, Caring and Compassionate.

Company benefits:

  • Employee Assistant Program
  • Free on-site parking at all bases
  • Free company uniform
  • Mandatory training
  • Enrolment in the companys pension scheme (The People Pension)

Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.


Person Specification



  • Demonstrate excellent English language and communication skills, both written and verbal.


  • Healthcare related NVQ, BTEC or equivalent at Level 3 National Care Certificate.

Essential Criteria


  • UK 3 year working employment history
  • Previous experience working as a Health Care Assistant in primary care and in mental health.
  • Act honestly and with integrity, and demonstrate a caring and patient-centered approach.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and focus on accuracy.


  • Experience of working within a nursing team and dealing with vulnerable patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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