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Mental Health Duty Worker Job Summary

mental health
Care After Death

The mental health Social Care pathway is an integral part of MPFT’s community mental health services providing a recovery focussed service to the people of Staffordshire aged 16 and over who are experiencing significant and disabling functional mental health difficulties, and supporting their recovery journey.

We have strong partnerships with local independent service providers and voluntary agencies and pride ourselves on providing a responsive and effective service to the communities of South Staffordshire.

Mental Health Duty Worker Main duties

We currently have opportunities for three duty workers in the Mental Health Social Care Pathway covering the whole of Staffordshire (not including Stoke-on-Trent).

Dependent on an individual’s location and preference we will be in a position to negotiate work-base with them – the Social Care Pathway has accommodation in Stafford, Cannock, Newcastle-under-Lyme and Lichfield but also employs a hybrid working model including working from home where appropriate.

The post holder will be part of a multi-disciplinary team, their primary role to facilitate the triage of people referred into the AMH Social Care pathway, processing enquiries received via clinical systems, by phone and e-mail and completing other work as required.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Person Specification

Qualifications and Training

Essential

  • Possesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
  • Level 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
  • A clear understanding of and commitment to equal opportunities and anti-discriminatory practice

Desirable

  • NVQ 3 or Level 3 Diploma in a related subject, e.g. Customer Care or Business Administration

Experience

Essential

  • Previous customer care experience. Able to work within a Team environment and contribute effectively to Team / Service development.

Desirable

  • Lived experience either as a person who has used services or as a carer Previous experience in a similar role.
  • Previous experience of setting up office/ administrative systems.
  • Previous NHS Experience preferably working within a health and social care environment with a focus on mental health
  • Customer Service Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 26 September 2024

To apply for this job please visit apps.trac.jobs.