The purpose of the Charity Fundraising Administrator is to support the delivery of our fundraising strategy through effective administration and promotion of fundraising activities.
The charity position holder will deliver an excellent level of support to new and existing fundraisers and donors under the direction of the Fundraising and Partnerships Manager.
They will support the organisation and delivery of our Torbay and South Devon NHS Charity activities including but not limited to fundraising, grant giving and act as a representative on behalf of our Charity.
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To support the Fundraising and Partnerships Manager to deliver our fundraising strategy, in particular:
- to respond to fundraising enquiries promptly and efficiently
- to support people wishing to fundraise
- to bank and process donations efficiently and in accordance with guidelines
- to support work to collect data consents and Gift Aid income
- to support with developing a regular programme of supporter communications
- to support fund managers in key areas to provide charity information boards to raise awareness and to thank supporters
- to support the Fundraising and Partnerships Manager to maintain a log of items, photos and their impact for staff or patients
- to update the CRM with information from the weekly banking sheets and weekly bank statements, and upload income reports
- to provide administrative and clerical support including processing all orders and requisitions
- to support seasonal activity, ward visits, cheque presentations and present giving
- to administer the staff lottery
- to lead on initiatives such as the NHS Big Tea and The Big Christmas Cake Break
- to assist with bucket collections including co-ordinating the charity’s volunteers
- to assist with administration, organisation and promotion of third party events
- to provide reporting on events including return on investment
Working for our organisation
If you have a passion for fundraising and can offer excellent administration and organisational skills, this could be the role for you! Torbay and South Devon NHS Charity is a small but fast-growing local charity, raising funds to improve and enhance patient care, support the wellbeing of our NHS and social care colleagues and teams and help our communities to live well. We have an ambitious five-year fundraising strategy and we are looking for someone who can help us achieve our vision.
This integral role within the charity team offers you an opportunity to be a part of a bigger picture, gain valuable experience and work for a charity that makes a difference for patients, carers and staff at Torbay and South Devon NHS Foundation Trust as well as our people and our communities.
Detailed job description and main responsibilities
Communication and working relationships
- to exchange information with fundraisers, donors, supporters and staff on a variety of fundraising and charity matters and procedures
- to communicate complicated administrative information to staff from other departments
- to communicate effectively with external contacts including suppliers of marketing materials
- to support the Fundraising and Partnerships Manager to create events as and when required
- to build relationships with stakeholders to support the growth of the charity including local businesses, schools, universities and community groups.
Working relationships include:
- Associate Director of Communications and Partnerships
- Fundraising and Partnerships Manager
- Charity Accountant and other colleagues in the finance team
- Communications and engagement team
- Members of the Charity Committee
- fund managers within our organisation
- fundraisers, donors, corporate sponsors
- third party suppliers.
Analytical and judgement
- to exercise judgement when dealing with enquiries
- to analyse information to make recommendations to the Fundraising and Partnerships Manager
- to analyse information to resolve problems for fundraisers, donors and supporters
- to know when and how to escalate issues to senior staff as required.
Planning and organisation
- to plan workload and prioritise activities, meeting required deadlines
- to arrange fundraising events and activities
- to manage our event and fundraising calendar.
Responsibility for patient and client care
- to have regular contact with individuals who have difficult family circumstances and/or are grieving following a bereavement/loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as telephone, emails and letters
- to have direct contact with patients and carers with a range of disabilities and/or ill health, supporting people to engage in activities and relevant communications within the scope of the charity
- to provide advice and information about our charity and fundraising or donor opportunities.
Policy and service responsibility
- to contribute to the development of policies for fundraising
- to follow existing policies and procedures
- to propose changes to policies and procedures in own area.
Responsibility for finance, equipment and other resources
- to handle cash donations and valuables in line with our standing financial instructions and standard operating procedures
- to maintain office supplies and stationery and order fundraising materials under guidance from the Fundraising and Partnerships Manager
- to source appropriate marketing materials and liaise with suppliers – final proofs to be signed off by the Fundraising and Partnerships Manager.
Information technology and administrative duties
- to update and maintain donor information on our CRM database
- to undertake data entry and text processing as required
Responsibility for research and development
- to support the Fundraising and Partnerships Manager to develop surveys to seek views from staff, patients, carers, the public and stakeholders as needed
- to attend education, training and development opportunities relevant to fundraising, relevant to post and team.
Responsibility and accountability
- to take responsibility for your ongoing personal and professional development
- to maintain confidentiality and discretion at all times
- to work independently to defined policies and procedures and manage own workload
- to deal with enquiries and implement procedures guided by standard operating practices, with support and guidance from the Fundraising and Partnerships Manager as required
- to role model behaviours that exemplify our people promise and encourage similar behaviours in colleagues
- to show a commitment to learning, self-reflection, appraisal and development
to be curious about the work going on across Torbay and South Devon NHS Foundation Trust and to use this knowledge to improve our fundraising opportunities and outcomes.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
- We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
- Please read the job description and tailor your application to reflect the role
- Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
- It is your responsibility to assist us in the timely receipt of appropriate references
To apply for this job please visit apps.trac.jobs.