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  • Full Time
  • Norwich

We are looking for an experienced and motivated NHS Health Care Assistant with Phlebotomist skills who is trained in General Practice.

We would be keen from those interested in diabetic care.

Job details
Posting date: 28 June 2024
Salary: Not specified
Additional salary information: Negotiable
Hours: Full time
Closing date: 12 July 2024
Location: Norwich, NR3 3UA
Company: NHS Jobs
Job type: Permanent
Job reference: A4042-24-0006

The NHS Health Care Assistant applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.

We would be happy to consider either full-time or part-time hours. Our working day is 8.00 am – 6.00 pm, so applicants would need to be flexible to able to start and finish at these times, depending on their shifts.

We offer you: Competitive pay, 5 weeks annual leave plus bank holidays, NHS pension, Uniform, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, annual salary review, social events, structured environment with regular appraisal and feedback.

The successful applicant will also experience a full induction program, and supported learning with a mentor system, until confidence is gained.


Main duties of the job

The main duties associated with the role are:

Phlebotomy, ECG’s, NHS Health Checks, Dressings, BP recording, LTC initial reviews.


About us

We are a busy City Practice, providing services for 8,000 patients.

Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills including Sexual Health and Diabetes Management, and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist and a Physician’s Associate.

The clinical team is supported by a skilled and well organised administration team.

We use SystmOne for our Clinical system, and also utilise various digital platforms such as Accurx and Footfall to support our processes.

We are a well established training Practice and welcome GP Registrars on six monthly placements.

If this sounds like a perfect job for you then please get in touch.


Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

The NHS Health Care Assistant will assist in patient care and practice related duties working under the direct supervision of the GPs / Practice Nurses and strictly in accordance with specific Practice guidelines and protocols. The NHS Health Care Assistant will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

The NHS Health Care Assistant will be required to support the practice team in providing high quality primary care services to the patients registered with the Practice. The Health Care Assistant needs to practice in a safe and confident manner, respecting the principles of health, safety, infection control and security at all times

The NHS Health Care Assistant

Will be required to attend all appropriate updates and refresher courses within the timeframes specified for the clinical tasks in question. This will take into account any new or amended policies, protocols and procedures relating to any aspect of clinical practice.

Job Responsibilities

ECG recording


Blood Pressure Recording


Height and Weight measurement


Application of basic dressings (under direction of Practice Nurse)

Chaperoning duties

Processing and management of laboratory samples as requested by the GPs.

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations.

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual.

Helping raise awareness of health and well-being and how it can be promoted.

The NHS Health Care Assistant will  Maintain accurate records (both computerised and hand- written) at all times

Undertake administrative support as required

Assisting with the collation of data on needs related to health and well-being.

Any ad-hoc task as delegated by the GP Partners, within level of competencies.

Spirometry (desirable)


Diabetic Foot checks (desirable)


Person Specification



  • GCSE standard
  • Good numeracy and literacy skills (Maths & English GCSE A to C)
  • NVQ 2 or above in Health Care


  • Experience of working in General Practice.



  • Previous experience in a Health Care setting / NHS
  • Knowledge and understanding of the Health Care Assistant Role
  • Ability to self-motivate, organise and prioritise own workload
  • Good interpersonal skills and the ability to communication with a diverse range of people
  • Aware of accountability within role
  • Excellent organisational skills
  • Working knowledge of IT systems and the ability to use email / internet


  • Use of SystmOne



  • Clinical skills – Phlebotomy
  • Excellent communication skills
  • Accuracy and attention to detail
  • Good time-management skills
  • Keyboard and computer skills
  • Able to work as part of team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


NHS Healthcare Assistant Interview Questions: What to Expect and How to Prepare

If you’re preparing for an NHS Healthcare Assistant (HCA) interview, congratulations! This is a rewarding role that makes a real difference in people’s lives. To help you succeed, let’s explore common interview questions, how to answer them effectively, and tips for a confident performance.

Understanding the Role

Before diving into the questions, it’s crucial to grasp the core responsibilities of a Healthcare Assistant. HCAs provide essential support to patients in hospitals, clinics, and other healthcare settings. This includes tasks such as:

  • Personal care: Assisting with washing, dressing, eating, and mobility.
  • Basic medical procedures: Taking vital signs (e.g., temperature, pulse, blood pressure), and assisting with medication administration under supervision.
  • Emotional support: Offering companionship and reassurance to patients.
  • Communication: Acting as a liaison between patients, families, and medical staff.


Common Interview Questions

  1. Why do you want to be a Healthcare Assistant?
  • Focus: Your passion for helping others, empathy, and relevant experiences.
  • Example: “I’ve always been drawn to caring for people. In the past, I volunteered at a care home, and seeing the impact I could have on residents’ well-being was incredibly rewarding.”
  1. What are your strengths and weaknesses relevant to this role?
  • Strengths: Highlight qualities like compassion, patience, communication skills, reliability, and ability to work under pressure.
  • Weaknesses: Choose something you’re actively working to improve, e.g., “I can sometimes be overly self-critical, but I’m learning to balance high standards with self-compassion.”
  1. Tell us about a time you dealt with a challenging situation with a patient or colleague.
  • Focus: Problem-solving skills, teamwork, and ability to remain calm under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answer.
  1. What are the 6Cs of nursing, and which do you consider most important?
  • The 6Cs: Care, Compassion, Competence, Communication, Courage, Commitment
  • Focus: Briefly explain each C and choose one that resonates most with you, providing a personal example.
  1. How would you handle a situation where a patient is anxious or upset?
  • Focus: Empathy, communication, and de-escalation skills.
  • Example: “I’d actively listen to their concerns, offer reassurance, and involve them in decision-making whenever possible.”
  1. What do you understand about confidentiality in healthcare?
  • Focus: The importance of protecting patient privacy and data security. Mention the Data Protection Act and your commitment to upholding ethical standards.


Additional Tips

  • Research: Learn about the NHS values and the specific department you’re applying to.
  • Practice: Conduct mock interviews with friends or family to build confidence.
  • Dress professionally: First impressions matter.
  • Ask questions: Prepare insightful questions to show your interest in the role and the NHS.

Example Questions You Could Ask

  • “What opportunities are there for professional development within the NHS?”
  • “What does a typical day look like for a Healthcare Assistant in this department?”
  • “How does the team support each other and foster a positive work environment?”

Best of Luck!

With thorough preparation and a genuine passion for helping others, you’ll be well on your way to a successful NHS Healthcare Assistant interview.


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