Health Care Assistant Job summary
Closing Date: 30.09.24 (this may change dependent on response)
Shortlisting to take place after closing date: commencing 01.10.24
Health Care Assistant Interview expected to take place in the week following shortlisting: commencing 07.10.24
The Role is a Health Care Assistant/Administrator and will assist in the day to day running of the HIV outpatient department. This will include checking patients in, healthcare checks and observations and phlebotomy.
The post holder will also be involved in the administration of the department, assisting the admin team with writing letters, scanning, filing , managing calls and general office support.
The role will be vital to ensure the smooth running of the HIV service.
Health Care Assistant Main duties of the job
The Health Care Assistant post is based in the HIV Service at St Luke’s Hospital but the post holder may at times be expected to provide cross cover in the directorate.
You will work within a multi-disciplinary team, and be responsible for a range of duties related to HIV outpatient’s service.
Providing assistance and advice, ensure that all telephone calls are dealt with in a timely, polite and courteous manner.
To carry out healthcare checks including observations on patients. Urinalysis. Taking bloods. Restocking of clinical supplies. Cleaning of equipment and areas.
To ensure that patients are treated in accordance with the Trust’s policy and procedures with expectations to contribute to the daily delivery of the service by ensuring all tasks are completed in as timely and efficient manner as possible.
To provide full administrative support to the admin team: typing general correspondence letters, scanning documents, photocopying, reviewing referrals, managing recalls, opening mail, reviewing incoming/outgoing emails and dispatching documents by post and email.
You should be literate and be able to effectively and efficiently administer and maintain all relevant IT systems.
A high standard of communication and interpersonal skills with the ability to work with staff at all levels is essential to this post along with a strong team ethic; you must have enthusiasm, motivation and demonstrate pride in your work. A good knowledge of the NHS would be also be advantageous.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
1. JOB DETAILS Job Title: Health Care/Admin Assistant Reports to: Team Manager/B7 Team Leader Accountable to: Matron Band: 2 Hours: 26.25 hours per week (Monday to Friday) Location: St Lukes Hospital/BRI Department: HIV Service Division: Urgent Care. 2. JOB PURPOSE To assist in the delivery of high quality care to patients, visitors and staff by ensuring the efficientrunning of the HIV service. To assist qualified nursing staff to deliver direct/indirect quality clinical care to patients under the care of HIV service. The job holder will provide reception duties and administrative tasks, typing patient letters and provide full administration clerical support to the HIV Team. The job holder will deal with telephone calls and enquiries from the public, internal and external sources and other Health Care Providers, ensuring that they are dealt with accurately, in a timely, polite and courteous manner. The job holder will have extensive involvement with the Nursing Team, Clinicians and Service Managers across the Trust to ensure that patients are treated in accordance with the Trusts policy and procedures. Work within defined limits and competence whilst using own initiative with remote indirect supervision by the sister or other registered nurse. 3. JOB DIMENSIONS The main purpose of the job is to provide a comprehensive administrative service and clinical support the HIV team to ensure smooth delivery of all services within the Directorate. The post holder will need to be highly organised, able to work without direct supervision, and be an excellent communicator, with the ability to support the team in the day to day operation of the services they provide. 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED See Person Specification. 6. PRIMARY DUTIES & AREAS OF RESPONSIBILITY General Healthcare Responsibilities Contribute to the ongoing support of patients and their relatives throughout their time within HIV service in Bradford. To act as first point of welcome for telephone enquiries, providing assistance and advice wherever possible. Ensure that all telephone calls are dealt with in a timely, polite, professional and courteous manner. Reception duties, including greeting patients/visitors, booking patients into clinic, dealing with incoming post. Prepping a clinic. Ordering clinical stock/stationary. Taking messages in a clear and concise manner and where unable to assist the caller immediately, investigations to be carried out and a return call made to give accurate updates. To provide full administrative support to the HIV Admin team typing general correspondence letters, scanning documents, photocopying, reviewing referrals, opening mail, reviewing incoming/outgoing emails and dispatching documents by post and email To assist the HIV admin team with appointments in making, amending and cancelling new and review appointments. To effectively and efficiently administer and maintain all relevant IT systems. The systems could include EPR, Mill systems and ICE using Excel, word, internet and outlook email. In accordance with Trust policy, book or cancel interpreters and transportation as requested by referring clinician. To carry out healthcare checks including blood pressure, weight, height on patients. Urinalysis. Taking bloods. Restocking of clinical supplies. Cleaning of equipment/treatment room. Work within Trust and Department standards and policies. This includes written and verbal instructions. To recognise and deal with difficult situations, and utilise procedures and policies to minimise violent and aggressive behaviour. To ensure patients are treated in accordance with Equality Act 2010 and that facilities are made available to ensure equity of treatment. To handle issues and complaints raised by patients and visitors in a courteous professional manner escalating to the Senior CNS or Sister if appropriate. To have knowledge of the Patient Advisory Liaison Service (PALS), when, how and why it can be accessed. To ensure confidentiality of information relating to patients, relatives and staff. To be able to resolve contentious and sensitive issues in a professional manner. Assist or participate in the training of staff, including temporary staff. Works in close liaison with the HIV team to assist in the smooth running of the services within the Directorate and to undertake other administrative duties as delegated by the CNS Team, Senior Administrator as and when required. Assist with obtaining, transmitting and storing information related to the delivery of a care service. Provide patients with information about the department and specified procedures as necessary. Support the team in care delivery to patients in specialist areas of the HIV service. . Communicate effectively to ensure appropriated handover of information to all service users, including verbal and clear, concise written information, respecting confidentiality. Support the team with patient medication deliveries/queries. Liaising with the home delivery company, BRI and SLH pharmacy. To be actively involved in the departments infection prevention and control programme, to achieve local and national infection control standards and targets. Contribute to minimising the effect of disruptive, abusive behaviour and the protection of individuals from abuse, complying at all times for Health & Safety/Risk Management detailed below. Be aware and contribute to the clinical governance agenda. Any other duties as required and appropriate to the level of this post. Health and Safety/Risk Management The jobholder must comply at all times with Bradford Teaching Hospitals NHS Trust Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the Trusts Risk Incident Reporting System. Equality and Diversity The jobholder is required to abide by the Trust’s policies and procedures and to actively support the Trust’s commitment to equality and diversity in both employment and the delivery of services. All patients, staff and visitors must be treated equitably, with dignity and respect taking into account their race, gender, ethnic origin, age, disability, sexuality etc”. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. To participate in annual appraisal, development and performance review. Patient and Public Involvement All staff will be expected to comply with S.242 of the NHS Act 2006. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Environment and Sustainability All employees have a responsibility to promote sustainability and carbon reduction within the Foundation Trust adhering to our Sustainable Development Strategy and therefore ensuring that all our business is conducted in a sustainable manner Infection Prevention and Control All employees have a personal responsibility to comply with Trust and departmental Infection Prevention and Control policies to protect their own health, the health of patients, visitors and other employees and to prevent health care associated infections. This includes a requirement to maintain a safe, clean and tidy work environment and to complete mandatory Infection Prevention and Control Training as provided by the Foundation Trust. All clinical staff must ensure rigorous and consistent compliance with standard infection control precautions including Hand hygiene, dress code and use of personal protective equipment and other clinical care policies and protocols applicable to infection prevention and control. Employees are required to challenge poor performance or poor practice in relation to infection prevention and report any breaches using relevant Trust procedures such as the Incident reporting system. Safeguarding Children and Adults All employees have a responsibility to safeguard and promote the welfare of children and adults including but not limited to patients, members of the public and colleagues. The postholder will be responsible for ensuring they undertake the appropriate level of training in accordance with our safeguarding policy training strategy and that they are aware of and work within the safeguarding policies of the Trust which are available on the Trust intranet pages. 7. COMMUNICATION & WORKING RELATIONSHIPS Internal All agencies within the Trust External Care agencies outside the Trust relating to patient care 8. SPECIAL WORKING CONDITIONS The post holder works as part of a Division based on both Trust sites. May be required to work unsocial hours as part of a shift pattern, including nights, evening, weekends and bank holidays. General Data Protection Regulations All members of the staff are bound by the requirements of UK Data Protection legislation and any breaches of the legislation or of the confidential nature of the work of this post could lead to dismissal. Disclosure and Barring Service Please note that this post may be subject to a criminal records check from the Disclosure and Barring Service. For certain roles the check will also include information held on the DBSs children and adults barred list, together with any information held locally by police forces that is reasonably considered to be relevant to the applied for post.
Person Specification
Experience
Essential
- Working experience/knowledge of computers, data input and word processing
- Experience of working face to face and/or telephone contact with the general public/other health professionals
Desirable
Skills
Essential
- Good written communication in respect of nursing documentation / patient records
- Good communication/interpersonal skills with a range of staff and patients
Knowledge
Desirable
- Knowledge of Patient Administration System (or equivalent system)
Qualifications
Essential
- Minimum NVQ Level 2 in health/health and social care, QCF Diploma in health, *GNVQ, *BTEC in health or health and social care (*required to complete care certificate if not already achieved)
- English equivalent to a minimum of level 2 on the National Qualification Framework
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
