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Job summary

Surgical Ward Canadian Wing is a 43 bedded unit specialising in Plastic, Maxillo-Facial and Corneoplastic surgery. We have opportunities for Health Care Assistants to join our busy and friendly team.The ideal candidates will be empathetic, caring and compassionate. You will also be reliable, self motivated and able to work as a member of the team assisting all staff in the daily running of the ward and providing high standards of care to patients. Previous experience in a health care setting is desirable although orientation, training and supervision will be provided. Basic IT skills are beneficial.

Queen Victoria Hospital offers developmental opportunities for Health Care Assistants. You will be enrolled on the Care Certificate and be given the opportunity to apply for the various apprenticeship programmes.


Main duties of the job

The Healthcare Assistant will work as part of the team with supervision of registered practitioners to provide effective, safe patient focused care at all times.

Contribute to the development of the care environment with a positive, professional attitude.

Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.

To support the smooth running of the department and ensure patients, relatives and carers are dealt with in a friendly and efficient manner.

You will ensure that policies and guidelines are adhered to.


About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.


Job description

Job responsibilities

  • To prepare areas in preparation for receiving patients.
  • Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas.
  • Comply with, and maintain Trust & Local Infection Control policies and procedures.
  • To assist with the admission and discharge of patients.
  • The post holder will be required to work as part of a skilled team to support the provision of an effective and safe clinical service.
  • Work as part of a team under supervision to provide a safe, effective environment of care for patients, relatives and their carers. Under direction of a registered practitioner, to support a comprehensive level of care, maintaining high standards and continuity of care to patients.
  • Support the registered practitioner in the delivery of direct and indirect patient care.
  • Under the direction of a registered practitioner, undertake a range of delegated clinical duties including record keeping, patient observations and specimen handling.
  • Under the direction of the registered practitioner check sterilised equipment, ensuring related paperwork is in order and completed correctly.
  • To assist in ensuring all written documentation is completed, i.e. Patient care plans,
  • Use Patient Centre for relevant purposes.
  • Assist with the provision of the day to day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation.
  • Communicate with colleagues, patients and their relatives/ carers in a professional and compassionate manner. To escalate any concerns about a patient to the relevant practitioner immediately.
  • Assist patients with activities of daily living whilst ensuring the privacy and dignity of the patient is maintained at all times, for example, undressing, chaperoning, emotional and physical support overcoming barriers to communication.
  • Ensure patients, visitors and staff are dealt with sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation.
  • Acting as a positive role model for peers, supporting other HCAs as required.
  • Maintain professionalism at all times and respect colleagues.
  • Recognise potential hazards in the workplace and deal with them within own capability and/or report promptly to relevant team leader.
  • To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate.
  • Attend department meetings.
  • Ensure a safe environment in the department for patients/staff and visitors and inform the Matron/ Nurse in Charge of potential hazards. Comply with COSHH regulation and other Health and Safety legislation.
  • Be prepared to extend knowledge and skills by rotation through whole department.
  • Assist in the evaluation of new equipment and resources.
  • To undertake phlebotomy tasks as required upon completion of the competency.
  • Be able to use any information technology within the department.
  • Carry out any other duties commensurate with the post within own capability.



Person Specification



  • A good standard of secondary education


  • NVQ in healthcare or equivalent



  • Experience of team working


  • Experience of caring for and supporting patients in a care/ hospital environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

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