Job Summary
The Urology Cancer Team Support Worker will be based within the Urology Cancer Nursing Team establishment.
This support worker role will provide support to the team of specialist nurses and also to the patients accessing this service. The post is both patient facing and non patient facing administration , the majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers.
It will also entail organizing and assisting the clinical nursing team to provide the Cancer Nursing service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.
Processing queries and referrals, guiding and signposting clinical queries and patient queries. This post aims to improve efficiencies within the pathways of care for patients diagnosed with Urological Cancers.
Support Worker Main duties
- To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond.
- Provide information and support for people with non-complex care needs.
- To engage with the community services as appropriate
- Recording patient information on the Trusts Systems
- Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems.
- Contribute to maintaining and organising the day to day running of the Urological Cancer Nursing service dealing with phone calls, referrals, emails, patient queries etc.
Job description
Job responsibilities
- Detailed job description and responsibilities
- Communication and working relationships
- Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
- Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
- Ability to deal with complex and difficult situations and handle difficultquestions
- Demonstrate an awareness of limits of practice and seek appropriate supportand guidance
- Actively engage with the key voluntary sector and community stakeholder
- Provide sensitive support and guidance to individuals who contact the department
- Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
- Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required
- Assist in the triage of incoming phone calls and drop ins. This will include consideration of callers information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
- Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy
- Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings
Likely Interview Questions for an NHS Support Worker role
Common Interview Questions
1. Why do you want to work as an NHS Support Worker?
Focus on your passion for helping others, your interest in healthcare, and how your skills align with the role. For example:
“I want to be an NHS Support Worker because I get immense satisfaction from taking care of people, especially those who are vulnerable. I believe I have the skills required, such as identifying client needs, remaining calm under pressure, and making difficult decisions. The NHS’s values and care standards also align with the type of organization I want to work for.”
2. What qualities do you have that would be a good fit for the NHS?
Highlight qualities like compassion, teamwork, attention to detail, and adaptability. Relate these to specific NHS values if possible.
3. What is your understanding of safeguarding?
Demonstrate knowledge of safeguarding principles:
“Safeguarding is a crucial part of the Support Worker role. It involves protecting patients’ health, wellbeing, and human rights, while keeping them safe from harm, abuse, and neglect. This is especially important as many patients are vulnerable.”
4. Can you describe what you think a support worker does?
Show your understanding of the role’s responsibilities:
“An NHS Support Worker provides professional assistance to doctors, nurses, and other healthcare professionals. The main objective is to deliver exceptional patient-centered care. Key duties include assisting medical professionals in carrying out their tasks professionally and in line with NHS values.”
## Scenario-Based Questions
5. How would you handle a conflict with a co-worker?
Emphasize communication, professionalism, and focusing on patient care.
6. How would you deal with challenging behavior in patients?
Discuss remaining calm, following protocols, and seeking assistance when needed.
7. What would you do if you noticed a potential safety hazard?
Highlight the importance of reporting issues promptly and following proper procedures.
## Experience and Skills Questions
8. What relevant experience do you have?
If you lack direct healthcare experience, discuss transferable skills or personal experiences caring for others.
9. What do you consider to be your strengths?
Relate your strengths to the requirements of the Support Worker role.
## Tips for the Interview
– Research NHS core values and be prepared to discuss them
– Review the job description and have examples of how you meet the requirements
– Prepare questions to ask at the end of the interview, such as about training opportunities
– Be ready to discuss health and safety protocols
– Practice answering common questions with a friend or family member
Remember to be concise, provide specific examples when possible, and demonstrate your enthusiasm for the role and commitment to patient care throughout the interview.
To apply for this job please visit apps.trac.jobs.