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Job Summary

Crisis Resolution Home Treatment Teams (CRHTT) offer short-term crisis intervention for adults living within the Trust borough catchment areas. The aim of the service is to treat patients in the community with an intensive recovery-focused approach and prevent admission to hospital for patients being considered for acute hospital admission or to facilitate early discharge from hospital. We also provide support to carers and loved ones during this period.

We are a multidisciplinary HTAS accredited team, who work closely with our colleagues in the community, acute inpatients wards and other sector organisations.

We are passionate about providing person centred care, tailoring care plans to suit the needs of all individuals involved during the care spell and providing a range of psychosocial interventions. The Service operates a 24/7 service, with a mobile function at night covered by our Rapid Assessment Clinic (CORAL) via the Mental Health Crisis Line.

Main duties of the job

The successful candidate will be able to offer intensive engagement work and recovery-orientated interventions to people using services, particularly those in a heightened state of distress, requiring additional levels support. You will be able to support and enhance the therapeutic care of individuals within the community, including contributing to meaningful care plans, risk management plans, and delivering appropriate and therapeutic interventions.

We are looking for candidates who bring a combination of passion, expertise, and dedication, you must be able to develop positive relationships with clients, adopting a pragmatic and non-judgmental approach and support individuals to take part in activities suited to their particular needs and interests which facilitate individual recovery.

This opportunity will provide you with an excellent opportunity to develop your skills in management, leadership, as well as decision-making and interagency working.

About us

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ – we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Job description

Job responsibilities

Under the supervision of Nursing Staff, to provide direct physical and psychological care to clients through participation in the care planning, provision and evaluation of client needs whilst ensuring a high standard of nursing and social care.

  • To work effectively alongside Nursing Staff as directed by the Shift Co-ordinator and/or Team Manager in the following areas:
  • To work in partnership with the client across boundaries of care, organisation and role, coordinated through the Care Programme Approach.
  • To provide support directly and flexibly to meet the specific needs of clients in accordance with their care plan whilst promoting Social Inclusion, Rights and Responsibilities.
  • To work as part of a team promoting Recovery in a way that:
  • Promotes hope, helps people to take control and access the opportunities that they value;
  • Engenders empowerment and well-being;
  • Acknowledges diversity;
  • Promotes anti-discriminatory practices;
  • Maintains confidentiality;
  • Promotes equal opportunities; and
  • Ensures clients are treated with dignity and respect as part of ethical practice.

Key Objectives / Responsibilities of Post Holder:

  • To hold a valid Driving Licence and have access to a vehicle to enable travel between the Team Base currently located in Wallington and client homes.
  • To work closely with the Nursing Staff/Shift Co-ordinators.
  • To assist in the assessment of clients needs, risk and the implementation of individual plans of care.
  • To support clients with return to the community after a period as an inpatient, in relation to practical arrangements and emotional support.
  • To develop rapport with clients within appropriate boundaries based upon professional support and companionship.
  • To undertake direct client work where this is deemed appropriate, and to actively engage clients in working to achieve the outcomes sought through their care plans, including the maintenance of contact with mental health services.
  • To provide practical and emotional support to clients and carers to maintain dignity and independence.
  • To positively promote and support independent living for clients in the community by maintaining extensive knowledge and links with the community resources and actively supporting clients to use them.
  • To assist clients in signposting them in accessing resources in community i.e.-benefits and welfare rights, legal advice services.
  • To help clients access information on health promotion.
  • To identify signs of relapse and increasing risk by monitoring the clients progress, level of functioning and mental state and informing the Shift Co-ordinator or other staff involved in the care of the client.
  • To provide practical support in emergency situations as required (i.e. accessing emergency food provision, arranging protection of property, transporting, arranging services, arranging protection of pets, collecting prescriptions, clothing, assisting with homelessness and seeking accommodation).
  • To contribute to the management of risk and the protection of individuals from abuse.
  • To provide support and safeguard individuals who are at risk from abuse.
  • To identify trigger points to reduce and respond to risk and violence. Protect yourself from levels of risk and violence in your own work environment.
  • To attend and actively participate in team meetings/care plan review meetings and team training as appropriate.
  • To maintain accurate records as per legal policy, existing procedures and protocols.
  • To record and document as required (and after appropriate training) physical observations, such as weight, temperature, pulse and respiration and blood pressure. Report to the shift co-ordinator any significant findings.
  • To receive telephone calls and record messages ensuring they are passed on to the relevant person.
  • To work as a team member to promote and maintain positive communication and joint working practice to develop skills, knowledge and own safe and systematic practice, in line with joint working practice, policies and procedures.
  • To support fellow Recovery Support Workers in their role providing advice/mentoring/training where appropriate.
  • Participate in supervision and appraisal processes to enable reflection and personal development.
  • Be aware of ones own limitations in terms of experience and knowledge. Make this known if asked to perform duties beyond ones competence.
  • Participate in the planning of protocols to develop the service to the clients.
  • Participate in the review of the service provided to clients overall by Recovery Support Workers and the team as whole
  • To liaise and work in close co-operation with other mental health professionals, voluntary and private sector agencies as required, helping to ensure that best value services are delivered to clients.
  • To be aware of and adhere to agreed procedures for delivering care. Report to the shift coordinator / Team Manager any areas of concern, which may affect the safe delivery of care and/or the safe working of other members of the team.
  • To report any accidents / incidents as per the reporting procedures of the service.
  • To flag up disciplinary or performance issues with appropriate line manager.

Person Specification

Education and Qualification

Essential

  • Ability and desire to obtain underpinning knowledge through Recovery Training
  • Achieved NVQ Level 3 Health and Social Care or equivalent.
  • A commitment to undertake continuing personal and professional development
  • Care Certificate

Desirable

  • English and Mathematics basic qualifications (eg GCSE at grade C or above) or equivalent

Experience and Knowledge

Essential

  • Experience of mental health services (as a worker or service user / carer)
  • Experience of working in Health and or Social Care services
  • Demonstrable ability of supervising other staff
  • Experience of training staff

Desirable

  • Personal experience of mental health problems
  • Experience of working as a Recovery Support (STR) Worker
  • Experience of supervising staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 05 June 2024

To apply for this job please visit apps.trac.jobs.