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Job Summary

We are looking to recruit a highly motivated Family Support Worker (FSW) to join our well established Community Children’s Nursing Team. This is a newly created exciting and challenging role which will enable you to support children with complex healthcare needs, including their carers and siblings within their home and a variety of other settings across Warwickshire.

As a FSW within the Community Children’s Nursing Team you will have the opportunity to spend quality time with each child or young person enabling you to provide holistic personalised care in partnership with families.

We offer the support of an established, nationally recognised friendly team, who are highly motivated, receptive to change and dedicated to providing a high standard of nursing care.

Main duties of the job

The postholder will be providing support to children and young people (CYP) with complex and palliative care needs. The post holder will contribute to the provision of family support alongside the volunteer service to parents, carers, CYP and provide practical advice and support to families such as welfare rights advice and benefits. Care will be delivered in a variety of settings e.g. home, school. You will work with a variety of agencies, which may include statutory and voluntary organisations.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job description

Job responsibilities

Expertise & Excellence in Clinical Practice

Work in partnership with the CYP and their family delivering holistic care with the support of the named nurse and other members of the multi-disciplinary team (MDT)Be able to work alone and as part of a team and to prioritise own work.

A commitment to equal opportunities and an understanding of the impact of deprivation and discrimination on communities, families and individuals.

Report any concerns, i.e medical or safeguarding to the named nurse/senior team within working hours and via on call service out of hours.

In collaboration with the CCNT including psychologist and chaplaincy ensure that staff are supported in meeting the psycho-social needs of the families of CYP with medical complexity.

To have an awareness of the impact on families, following diagnosis, breaking of bad news, or unexpected changes in CYPs condition or treatment plans.

Signpost families to appropriate services and appropriate guidance documents e.g. within Social care, within special educational needs and disability team (SEND)and the different specialties within the CCNT.

In conjunction with the named nurse following a comprehensive assessment obtain information, where appropriate, regarding parents/carers financial and emotional circumstances to ensure they receive appropriate support.

Research charitable financial grants and support parents with practical support in the application process. Support the parent/carer in completion of grant applications from charitable and statutory bodies that offer support to children with complex medical conditions.

Ensure that volunteers are supported and debriefed through clinical supervision as per trust policy.

Co-ordinate the volunteer staff within the CCNT to ensure this resource is utilised in the most efficient manner, ensuring their safety/ whereabouts as per lone working policy.

Ensure family support worker and volunteer policies are updated and fit for purpose.

Feedback data into clinical governance meetings within CCNT and wider family health division to inform the development of reports regarding the process, impact and outcome of the family support worker and volunteer roles

Able to work flexibly and within a changing environment.

Management & Leadership

Maintain accurate and contemporaneous records of each intervention within a 24 hour period using the electronic patient record. Contribute to any other reports required within the CCNT.

Demonstrate sensitivity towards the CYP and their families by respecting the privacy of their home environment and maintaining professional boundaries at all times.

To be responsible for and provide evidence that all mandatory training is undertaken for self and volunteers and up to date as per Trust training matrix.

To oversee the work of volunteers ensuring the correct risk assessments and training is in place to ensure safe volunteer provision.

To have a visible profile within the CCNT for both themselves and the volunteer service to ensure maximum use of this resource.

Assist in the volunteer recruitment process to the CCNT.

Signpost and educate all staff within the CCNT to relevant grants charities etc to ensure awareness of all available resources to support the CCN caseload.


Establish and maintain effective communication whilst respecting patient confidentiality within the family, CCNT, and the multi-disciplinary team.

Understand the effects of complex and palliative care diagnosis on the CYP and family and develop a supportive role in collaboration with the other members of the CCNT and wider MDT.

Provide a listening service and advocate for the parents/carers of a CYP with medical complexities cared for by the CCNT.

Work in partnership with CYPs and families utilizing effective communication skills to ensure that patients and families feel supported

Encourage parents/carers/CYP to express their opinions, anxieties and fears by working in partnership with them and creating a professional and trustworthy relationship.

Communicate with the multi-professional team and other departments/external agencies on specific needs of a CYP and their families


To be responsible for self and volunteers and provide evidence that all mandatory training is undertaken and up to date as per Trust training matrix.

The post holder will be required to use a computer, either stand alone or as part of a networked system and will be responsible for the quality of the information. The amount of time spent on this type of work will depend on the job.

South Warwickshire University NHS Foundation Trust embraces the principle of Improving Working Lives and all staff will be required to follow the standards laid down in this initiative.

The post holder will be required to take part in clinical supervision, an annual appraisal, where this job description will be reviewed, and objectives set.

The post holder must meet travel requirements of the post. To work within a wide range of locations across Warwickshire. The post holder will be required to have access to independent means of transport for work purposes to travel across Warwickshire county and to other areas outside of Warwickshire if the CYPs care requires it.

To ensure all clinical incidents are reported within a timely manner.

To comply at all times with South Warwickshire University Foundation Trust Lone working policy

Quality, Audit, Innovation & Research

Contribute to development and implementation of policies and procedures for the volunteer service and family support worker role.

Keep up to date with relevant developments in CYP complex and palliative care, sharing and disseminating information.

Collaborate with other members of the multi-disciplinary team to develop and update multi-professional Trust operational policies and guidelines.

Maintain accurate CYP records and ensure effective documentation to reflect the activity and delivery of specialist services.

Develop new skills in response to emerging knowledge and techniques.

All staff have a duty to ensure that all relevant manual and computerised data is collected and entered in an accurate and timely manner, ensuring all activity undertaken is accounted for.

Person Specification



  • Obtained an educational level of GCSE level A – C English and Maths or equivalent
  • A recognized qualification in social care, health, and education NVQ level 3 or above.
  • Care Certificate or willingness to work towards attaining it



  • Minimum 6 months experience in supporting CYP
  • Experience working as part of a team



  • Evidence of competence in relevant specialist skills / tasks
  • Able to delegate work appropriately
  • Good written, verbal and non-verbal communication skills
  • Good interpersonal skills
  • Competent IT skills
  • Able to present information, written and orally in an accurate clear and logical manner
  • Ability to organise and prioritise workload
  • Ability to write accurately and legibly in CYP healthcare records.



  • Able to work as part of a team
  • Compassionate and caring nature
  • Empathetic
  • Reliable



  • Passes pre-employment checks
  • To work in other locality areas when required
  • Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
  • Able, with appropriate support, to work in an emotionally demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 16 June 2024

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