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Welcome House Residential Care Homes

Starting hourly Salary of the support worker is put at minimum wage*. Join our team as a Full Time Support Worker at our Supported Living Scheme.

Posting date: 15 May 2024
Salary: £11.50 per hour
Hours: Full time
Closing date: 14 June 2024
Location: Medway
Remote working: On-site only
Company: Welcome House Residential Care Homes
Job type: Permanent
Job reference: 3

You will be part of team who together provide 24-hour support to adults with intellectual disabilities, autism, and mental health difficulties.

Are you looking for a fulfilling role as a support worker who will be supporting those with complex needs?

Roles and Responsibilities of the support worker

  • Basic Patient Care:
    • Assisting with activities of daily living like bathing, dressing, and eating.
    • Helping patients with mobility and safe movement.
    • Taking vital signs (temperature, blood pressure, heart rate, respiration).
    • Observing and reporting any changes in a patient’s condition.
  • Communication and Emotional Support:
    • Providing companionship and conversation to patients.
    • Listening to patient concerns and offering emotional support.
    • Acting as a liaison between patients, families, and healthcare staff.
  • Maintaining a Safe Environment:
    • Ensuring patient rooms are clean and tidy.
    • Changing bed linens.
    • Assisting with infection control measures.
  • Administrative Support:
    • The support worker will be responsible for Charting and documenting patient care.
    • The support worker will be responsible for Answering phone calls and taking messages.
    • The support worker will be responsible for Assisting with scheduling appointments or procedures.

Educational Qualifications of the support worker

  • Minimum Requirements for the support worker Role:
    • High school diploma or equivalent (GED).
    • While formal qualifications might not be strictly required, employers often look for candidates who demonstrate good literacy, numeracy, and communication skills.
  • Preferred Qualifications:
    • Completion of a vocational healthcare program like a Certified Nursing Assistant (CNA) or a specific Healthcare Assistant course.
    • Basic Life Support (BLS) certification.
    • Relevant healthcare experience, even from volunteering, is valuable.


Benefits of Being a support worker

  • Rewarding Career Path: health care assistant make a real difference in the lives of patients, offering direct care and forming meaningful connections.
  • Stepping Stone to a Nursing Career: The experience of working as an  health care assistant
    provides a strong foundation and valuable insights for those interested in becoming a registered nurse.
  • Job Security: The healthcare field is constantly growing, offering good job security for health care assistant.
  • Opportunities for Specialization: health care assistant can specialize in areas like geriatric care, mental health, pediatrics, or rehabilitation after gaining experience.
  • Work Environment Variety: HCAs can work in hospitals, nursing homes, clinics, private homes, and other healthcare settings.

Important Considerations

  • Physically Demanding: The role can require lifting, moving patients, and being on your feet for long hours.
  • Emotionally Challenging: Dealing with illness, suffering, and sometimes death can be emotionally taxing.
  • Shift Work: HCAs often work evenings, weekends, and holidays as healthcare is a 24/7 operation.


Challenges associated with being a health care assistant (HCA) and solutions

  • Challenge: HCAs often spend long hours on their feet, lift and move patients, and assist with physically demanding tasks. This can lead to exhaustion, back strain, and injuries.
  • Solutions:
    • Use proper lifting techniques and ask for help when needed.
    • Practice good posture and ergonomics.
    • Take breaks when possible and stretch regularly.
    • Advocate for equipment like patient lifts or transfer boards to reduce strain.
  1. Emotional Toll
  • Challenge: Caring for sick, injured, or dying patients can be emotionally draining. HCAs may witness suffering, challenging patient situations, and experience grief.
  • Solutions:
    • Develop healthy coping mechanisms (exercise, relaxation techniques, talking to a trusted friend/colleague).
    • Seek support through employee assistance programs or counseling if needed.
    • Practice self-care and set boundaries between work and personal life.
    • Focus on the positive impact you have on patient’s lives.
  1. Difficult Patients and Families
  • Challenge: HCAs may encounter patients or family members who are uncooperative, rude, or verbally abusive.
  • Solutions:
    • Remain calm, professional, and de-escalate situations when possible.
    • Set clear boundaries and communicate assertively.
    • Report any abusive behavior to your supervisor.
    • Develop strategies for managing difficult emotions and stress in these situations.
  1. Low Pay and Limited Advancement
  • Challenge: HCA positions can sometimes have lower pay compared to other healthcare professions, and there might be fewer well-defined paths for career advancement.
  • Solutions:
    • Negotiate for better pay during the hiring process or when up for review.
    • Seek out employers who offer competitive salaries and benefits.
    • Pursue additional certifications or training to specialize and increase earning potential.
    • Use your HCA experience as a stepping stone to a nursing or other healthcare career.
  1. Understaffing and High Workloads
  • Challenge: Healthcare facilities can be short-staffed, leading to heavy workloads and long hours for HCAs.
  • Solutions:
    • Prioritize tasks effectively and focus on essential patient care.
    • Learn to delegate when appropriate.
    • Communicate with your team and supervisor about workload concerns.
    • Maintain a healthy work-life balance to prevent burnout.
  1. Lack of Recognition
  • Challenge: HCAs’ work is vital but can sometimes be overlooked or undervalued compared to other healthcare roles.
  • Solutions:
    • Advocate for yourself and your profession, highlighting the HCA’s role in patient care.
    • Seek out supervisors and workplaces that acknowledge the value of HCAs.
    • Focus on the intrinsic rewards of your work and the difference you make in patients’ lives.

Important Note: While these challenges are real, many healthcare assistants find their work incredibly fulfilling despite them. It’s a role that allows for direct patient interaction and the opportunity to truly make a difference.





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