Support Worker Job Summary
An exciting new support worker opportunity has arisen for a fixed term Booking Coordinator/Support Worker to support the introduction of a Breast Pain Clinic Pilot at MCHFT. The post holder will support the delivery of Breast Clinics and will provide highly efficient and comprehensive administrative support service to the Breast team. The post holder will work closely with the Breast Speciality Doctor who will provide day to day support and direction.
The team is looking for a dynamic, enthusiastic individual who will take ownership of the role and grow in post as the pilot develops.
Main duties of the job
- Work closely with and report to the Breast Speciality Doctor who will provide day to day support and direction.
- Co-ordinate the booking of outpatient appointments for the whole Breast service inclusive of but not limited to the Breast pain pilot clinics. Specifically:
– book appointments and communicate with patients, including the preparation and co-ordination of the Family History questionnaires, that will be sent out prior to appointments.
– receive and respond to patient queries regarding appointments.
– provide patients with Breast care leaflets, check stock of leaflets and order as appropriate.
– prepare paperwork for clinics.
– chaperone patients in clinic while the Breast Speciality Doctor carries out physical examination and patient assessment.
– complete all administration tasks after the appointment including letters and referrals.
– communication with GPs following appointments.
Person Specification
Qualifications/ Knowledge
Essential
- Good General Education with GCSE English and Mathematics
- ECDL or equivalent experience
- Level 3 Health or social care qualification (e.g. NVQ or similar)
- Relevant Health or Social Care experience including face to face patient contacts
- Advanced knowledge of medical terminology.
- Experience of coaching/teaching patients and carers.
Desirable
- Level 4 Health or social care qualification (e.g. foundation degree)
- Basic counselling
- Experience coordinating a patient workload
- Knowledge of relevant cancer treatments, interventions and terminology.
Skills
Essential
- Able to use own initiative and work without supervision.
- Able to prioritize work
- Effective organization skills.
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.
- Good observation skills.
- Ability to retrieve information from a wide range of sources and in different formats.
Desirable
- Ability to solve problems & make decisions under pressure.
Values
Essential
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
- A commitment to work together to create the best outcomes.
- Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns. Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 11 March 2025
