Job Summary
The support worker will work within Talking Changes, supporting the provision of high volume, low intensity interventions through a range of Cognitive Behavioural Therapy (CBT) based self-management interventions to clients with mild to moderate anxiety and depression. Successful candidates will receive excellent support in their role, including extensive clinical and caseload supervision. The support worker will extend the range of effective treatment and support available to people with common mental health problems such as depression and anxiety. You may be required to work late evenings up until 8pm up to three times depending on the needs of the service.
The support worker will have excellent communication skills, will have experience of working with people who have experienced mental health difficulties, have experience of working in a support worker/ health care assistant / counselling role with experience of working within mental health settings.
Support Worker Main Duties
Support in the delivery of Online Welbeing Courses, working alongside qualified PWP’s to provide psychoeducational information to patients presenting with common mental health problems.
You will also be expected to provide clerical and adminstrative assistance to the PWP’s to ensure Microsoft Teams Live events have been set up and patients have been sent invites and supporting with any technical difficulties
In addition to the above, you will be required to conduct waiting list review calls with patients, highlighting any difficulties they may be experiencing around fluctuation in risk. As part of this process you will be expected to liaise appropriately with duty workers and senior clinicians to ensure appropriate action is taken to address any concerns which might arise.
About us
Talking Changes is a well established Improving access to psychological therapies (IAPT) service and has been providing psychological interventions to those residing in the County Durham and Darlington area since 2010. We are a joint venture of three experienced local and national providers of psychological therapies with a strong track record of success. It is led by Tees, Esk and Wear Valleys NHS Foundation Trust in collaboration with Mental Health Matters (MHM) and Sunderland Counselling Service (SCS).
The service has continued to develop new and innovative ways of supporting those patients presenting with common mental health difficulties, forming strong links with other supporting services in the area
We pride ourselves on helping people achieve good mental and physical well-being and live life to the full.
Talking Changes offers excellent training and development opportunities, flexible working (where appropriate), 27 days annual leave per annum/pro rata, plus statutory holidays and a contributory pension scheme. We want to ensure our workforce reflects the local community and would encourage applicants from all backgrounds with relevant experience to apply.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent
- Good standard of education, including numeracy and literacy
Desirable
- A health, psychology or social care foundation qualification
Experience
Essential
- Experience of working with adult mental health or similar vulnerable group
- Experience of offering individual support to clients
- Experience of undertaking assessments including risk assessment.
- Experience of team working.
Desirable
- Experience of working in a health or social care setting.
Skills
Essential
- Ability to evaluate and put in place the learning of training.
- Able to develop good therapeutic relationships with clients.
- Ability to understand psychosocial models, and apply therapeutic techniques to affect change.
- Able to verbally communicate clearly and expressively in the English language where the information may be complex or sensitive and there may be barriers to understanding.
- Able to evidence competence in a the range of procedural and practice skills required to fulfil post responsibilities.
- Able to demonstrate ability to make judgements requiring comparison and breakdown of facts and information.
- Demonstrate ability to plan and organise tasks, activities or programmes.
- Able to demonstrate ability to follow instruction and procedures with minimal supervision.
- Able to demonstrate ability to cope with work patterns that can be unpredictable and be able to concentrate for lengthy periods.
- Able to evidence emotional capability to frequently cope with emotional distress and demanding clinical situations.
- Able to evidence ability to cope with challenging and aggressive situations.
- Ability to work autonomously and part of a team.
- Ability to work with a service user focus.
Desirable
- Received training (either formal or through experience) and carried out risk assessments within scope of practice.
Knowledge
Essential
- Demonstrates an understanding of anxiety and depression and other common mental health problems, identifying how it may present in primary care.
- Demonstrates an understanding of the need to use evidence based psychological therapies and how it relates to this post.
Desirable
- Demonstrates knowledge of the issues surrounding work and the impact it can have on mental health.
Other
Essential
- High level of enthusiasm and motivation.
- Ability to work within a team and foster good working relationships
- Ability to use clinical supervision and personal development positively and effectively.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective whilst working with service users in own personal and professional development and in supervision.
- Ability to work flexibly, including some evening working.
- Commitment to achieving good outcomes for clients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 18 December 2024
