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Job summary

20 -30 Hours per week. (Job Share applications welcome and hours can be negotiable).

Thorpewood Medical Group is a SystemOne Surgery based East of Norwich central with a Patient list of 13,000. We have a vacancy for the position of Health Care Assistant.

If you take a pride in your work, have a committed approach to patient care and especially enjoy being part of a team, we would really like to hear from you.

 

The role includes nursing care for patients, delivering clinics for long term conditions, dressings, diabetes foot checks, ECG recording & assisting with Immunisation programmes as well as providing care assistance to the nurse team, doctors, and other members of the Allied team. If you have experience in Primary Care in this role, we would like you to consider applying.

 

Main duties of the job

Supported by the nursing team. The Health Care Assistant (HCA) will deliver care within the boundariesof their role and in accordance with specific practice guidelines and protocols.

Responsible for the care delivered, demonstrating critical thinking and skills in clinical decision making within the parameters of their qualifications and role requirements.

They will focus upon supporting patients to be healthy by assessing their needs, providing HCA care, health education advice, screening activities, implementing care and maintaining clinically accurate records; along with and running clinics.

 

The HCA will work collaboratively with the general practice team to meet the needs of patients and support the delivery of policy and procedures; providing HCA guidance as required.

*Please note, this position is advertised for those currently working within the UK only and we cannot support sponsorship for overseas applicants.

 

About us

As a practice we strive to provide high quality care and pride ourselves on excellent team-working. We are a forward thinking and progressive practice, with a dedicated team of staff including GPs, Advanced Nurse Practitioners, Practice Nurses, HCAs, Phlebotomist and a committed Administration Team. We currently enjoy extended Allied Professional Services. This means our Allied Professional Team stretches to include a Physicians Associate, Clinical Pharmacist, an Advance Emergency Care Practitioner and a Pharmacy Technician.

The Surgery has recently commenced utilising EConsult. This has increased access to our services and has presented a further range of tools to respond to patients needs.

We are very much a participative culture organisation.

 

Job description

Job responsibilities

Job Description

Job Title: Health Care Assistant

Main Purpose of Post:

Reporting to: Lead Nurse

Interface with: Patients

Doctors

Nurses

Practice Teams

Primary Care Network Partners

Patient Representative Group

Clinical Commissioning Group

Community Teams

Multi-Disciplinary Teams

Location: Postholder will be required to work at The Thorpewood Surgery or

Dussindale Branch Surgery as required.

Job Summary:

To provide Health Care Assistant services to the practice population. Supported by the nursing team. The Health Care Assistant (HCA) will deliver care within the boundaries

of their role and in accordance with specific practice guidelines and protocols.

Responsible for the care delivered, demonstrating critical thinking and skills in clinical decision making within the parameters of their qualifications and role requirements.

They will focus upon supporting patients to be healthy by assessing their needs, providing HCA care, health education advice, screening activities, implementing care and maintaining clinically accurate records; along with and running clinics.

The HCA will work collaboratively with the general practice team to meet the needs of patients and support the delivery of policy and procedures; providing HCA guidance as required.

Main duties and responsibilities of the job:

• Delivery of clinics, evidence-based practice for patients with long-term conditions, management, and preventative HCA interventions to all patients.

• Referrals to Nurse Team, Allied Professionals and Doctors

• Participate in vaccination and immunisation programmes.

• Review patient data to work with the nursing team, to achieve focused patient healthcare

• Active participation in achieving QOF and Enhanced Services targets and recall demands

• To maintain mandatory training and remain current in practice

• Support and encourage development of other HCAs in the Surgery.

• Attend Nurse Team meetings, Surgery Clinical Meetings and Surgery Change Management Events

• Liaise with Operational Support Team for Recalls, QOF and Enhanced Services inclusive of NHS Health checks

• To have regular communications with the Lead Nurse.

• Health Checks, Blood Pressure, Height, Weight, BMI, ECG

• Support patients to adopt health promotion strategies and encourage principles of

self-care

• Weight Management & Advice

• Chronic Disease management

• Undertake appropriate investigation, clinical observations and interventions following

agreed guidelines for patients with chronic diseases CHD, Diabetes and Hypertension.

• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

• Wound Management – Removal of stiches and clips

• Meet the needs of patients presenting for wound care and use dressing formulary

• Recognise patients presenting with mental health needs and raise relevant information with the duty doctor

• Recognise adult and child safeguarding situations and act appropriately.

Special Requirements of the Job:

· An understanding, acceptance and adherence to the need for strict confidentiality.

· Competence in the use of IT systems, i.e. coding work as completed, with the ability to learn new software.

General

· This job description covers the main duties which the post holder is expected to undertake. These duties may be revised from time to time, in consultation with the post holder. The post holder may be required to undertake duties that are not recorded on this Job Description, that are commensurate with the role and grade.

Care Quality Commission

· To ensure compliance with Surgery policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Patient Services Manager or Practice Manager.

· Participate and support Health & Safety statutory requirements and initiatives. Maintain records of incidents and undertake risk assessments.

· Compliance with the Surgery confidentiality and Information Governance Policies.

· Take responsibility for your own personal Development, including completing the annual appraisal and undertaking subsequent activity identified and agreed with the line manager.

“Have a can-do attitude”

 

 

Person Specification

Qualifications

Essential

  • 1.GCSE Grade A-C Maths and English (Or equivalent)
  • 2.NVQ2 or equivalent experience in Care

Desirable

  • N/A

Experience

Essential

  • 1.Experience of an electronic clinical system
  • 2.Experience of dealing with the public/patients in a primary care setting

Knowledge and Skills

Essential

  • 1.Communication:
  • a.Demonstrate good listening
  • b.Has a range of interpersonal skills
  • c.Able to make oneself understood
  • d.Demonstrate conflict resolution skills
  • 1.Competent in Care duties outlined in the Job Description
  • 2.Demonstrate enthusiasm to develop skills
  • 3.An understanding, acceptance and adherence to the need for strict confidentiality
  • 4.Demonstrate decision making
  • 5.Work as part of an integrated multi-skilled team
  • 6.Ability to work under pressure

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