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Job Summary

We are inviting suitably qualified candidates to apply for the post of


and Administration Co-ordinator at Great Ormond Street Hospital.

This is a varied role and would suit a candidate who is a competent administrator ideally with administrative experience in an NHS Mortuary environment. This role will also provide an excellent opportunity for individuals seeking a further career within the Mortuary sector. You will have a caring, empathetic, and confident nature and be adaptable to a fast- paced working environment.

The post holder will need to have a flexible approach to daily tasks, demonstrate the ability to work on their own initiative, liaise with others and have an excellent attention to detail.

The work will include assisting with the care of patients, liaising with external and internal service users, developing working relationships with these users, working with families, and ensuring HTA and UKAS standards are followed.

Knowledge and experience of managing Electronic Patient Records and computer software including Microsoft Office, Word and Excel will be required.

Main duties of the job

  • To be the first point of contact for referrers and other healthcare professionals, managers and staff contacting the department. This maybe in person and on the telephone or email. These must be dealt with politely and efficiently and may be of a difficult and sensitive nature. It will be essential that patient confidentiality is maintained
  • To have specialist knowledge and use judgement to provide useful advice to colleagues and users of the service
  • To ensure all documentation is accurate and up to date. This will include the post mortem database, Epic, QPulse and HTA databases
  • Liaise with the mortuary manager on all issues pertaining to the delivery of the service and follow through any necessary actions.
  • To complete and file patient packs ensuring any new information is added.
  • To collect /deliver notes and other patient information as required
  • To check and track specimens for cases and collate reports for pathologists
  • Admission and release of patients ensuring they are identified and cared for in a suitable manner with appropriate moving and handling
  • To participate in clinical audits across pathology as required.
  • To ensure UKAS/ISO/HTA standards are adhered to and maintained, assisting with any inspections as they are carried out
  • Transfer the deceased to and from other departments and assist with preparation for viewings upon request
  • To be able to work as an effective team player and work autonomously to manage own workload

About us

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Person Specification

GOSH Culture and Values

Essential

  • Our Always values

Academic/Professional qualification/Training

Essential

  • Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role
  • Demonstrate evidence of commitment to professional development

Experience/Knowledge

Essential

  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment. Previous administrative experience in a similar setting
  • High quality customer service skills
  • Basic knowledge of mortuary procedures
  • Knowledge of Managing Electronic Patient Records including computer software including Microsoft Office, Word and Excel
  • To have read and understood basics of Caldicott principles and GDPR

Desirable

  • Previous experience of working in the NHS
  • Knowledge and experience of HTA requirements
  • Knowledge of medical Terminology
  • Experience of working in a Clinical Paediatric Mortuary environment

Skills/Abilities

Essential

  • Excellent written and verbal communication skills
  • Confident using ICT skills including Microsoft Outlook, Word, Excel
  • Polite and informative telephone etiquette
  • Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and be able to adapt a sympathetic approach to families and relatives
  • Uses of empathy and emotional intelligence when dealing with difficult situations
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed parents/families
  • Understands the importance of confidentiality and takes responsibility for protecting confidential information.
  • Able to follow various complex procedures and practices with attention to detail
  • Able to work as an effective team player
  • Able to work independently, with minimal supervision, to meet deadlines
  • To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

To apply for this job please visit apps.trac.jobs.